My A-V scan stops at rasctrs.dll

[Zenoth]

Hi.

I bought Panda Titanium Anti-Virus 2005 yesterday and registered it properly. Today I ran its first full scan (after upgrading it and rebooting my system to apply the changes), a full system scan of course. I tried it in both Safe Mode and Normal Mode.

It scans everything correctly, until it arrives at system32\rasctrs.dll

I'm using Windows XP Home Edition with Service Pack 1 (plus all other seperate critital updates and other fixes available at Microsoft.com that were not in SP 1 by default, I always had problems with SP 2, so I prefer to stay with SP 1 and just update it regularly). If it matters to mention.

My system works great. No crash, nothing bad. Very stable.

It's only my Anti-Virus.

So, when it tries to scan rasctrs.dll it simply stops there.

And, when I say it "stops", I do not mean that the whole Anti-Virus cease to run, but I mean that only the scanning process simply "freezes" on that .dll file. It's like if it still tries to scan it (the system doesn't freeze, I can do eveything else while it scans as usual), but just cannot, so it hangs on that file constantly trying to scan it, without going any further.

What I need to do is to manually stop my Anti-Virus, and re-boot my system (because if I try to run my A-V again after stoping it, it won't work properly, telling me that the protection level is "Low", while in fact I touched nothing).

So, since the scanning process always hangs on that file, I do not know if other files after that one would cause the same problem.

I've searched for that file on the web, and I verified my version. It is the latest version, 5.1.2600.0.

I don't know what is that .dll for, however.

One thing is for sure, is that it shouldn't cause such a problem.

Any idea guys ?

Thanks for your time and help.

 

[montag451]

Let it spend some time doing it. It might take some time to do the file if it has to 'release' it from being used then scan then un'release' it.

How long did you leave it alone for?

 

[Zenoth]

Hmmm, I will try to let the scan try to scan it then.

But so far I think I've let it "try" for a good three or four minutes. Perhaps it needs more time. But that would surprise me. I never heard about nor seen a scanning process spend five minutes or so to scan a single .dll.

I will try and let you guys know.

Thanks.

 

[Smilin]

run a chkdsk.

chkdsk c: /F

 

[montag451]

Leave it for Lots of minutes

 

[FlyingPenguin]

As SMILIN suggests, do a chkdsk to make sure the file isn't corrupt. Then run the full virus scan in SAFE MODE. If there IS a virus, and that file is in use, your AV app may be hanging because the virus is not allowing it to access the file. Performing the scan in safe mode USUALLY works around that problem.

Hope this helps...