My 100% e*ay feedback is in jeopordy.

[Mears]

On Sunday an auction I had up for an extended battery, wall charger, and car charger for a cell phone ended. The items were listed as used. As I was packing the items, I noticed that a small tab on the bottom of the battery that is used to help secure it to the phone was missing/broken. It is really, really small, which is why I never noticed it before. Furthermore, I don't think it affects the fit since I used the battery up until I got rid of my phone without noticing it. Basically, it was honest mistake on my part to list it without making mention of it.

After noticing the issue, I took a picture of the battery and annotated it to point out the broken piece. I then emailed the buyer and bascially explained what I wrote above and attached the picture. I offered to give the individual a full refund or to cut the total to $5 shipped (from $9.25) if they were still interested. It's been over 24 hours, and I haven't heard back. I checked the person's feedback and s/he has a neutral comment about not responding to emails, so I'm a little worried that s/he won't receive the message or respond to it. I'm considering shipping out the item tomorrow with a check written out for $9.25. Basically, give them the item for free and pay for the shipping out of pocket in hopes that I don't receive negative feedback.

What would you do?

 

[Reckoner]

Sounds like you were reasonable. Just hope he/she goes with it. If they decide to give a negative, just reply to it with a brief synopsis of what you said in this thread. 1 negative isn't going to kill you anyways.

 

[imported_Mike]

Try the phone number ebay has on file? Which email did you send it to? The paypal email, ebay email, or are they the same?

 

[TheGizmo]

just send him 5 dollars in the mail and call it day, even

 

[Mears]

Originally posted by: Mike
Try the phone number ebay has on file? Which email did you send it to? The paypal email, ebay email, or are they the same?

I sent the message to both the paypal and ebay emails. They differed by only an underscore.

 

[imported_Mike]

Originally posted by: TheGizmo
just send him 5 dollars in the mail and call it day, even

You could send $5 cash with a note explaining you sent emails and explaining the situation. Send it with the battery.

 

[So]

Send partial refund, if user is still unhappy, offer full refund and tell them to throw out what they don't want.

 

[Looney]

I say take the negative feedback... that's going to put a lot of pressure off your shoulder to need to keep up with the 100% positive record.

 

[Yossarian]

100% feedback is overrated. In fact I think something is fishy if you have a million feedback and you're at 100%. A negative now and then is good for the soul.

 

[imported_Mike]

Originally posted by: Yossarian
100% feedback is overrated. In fact I think something is fishy if you have a million feedback and you're at 100%. A negative now and then is good for the soul.

You're not the first to say this and I just don't get it. 100% feedback is something I strive for. I know one day, someone will hit me with a neg. I am not going to kill myself if it happens, but I'd prefer to never get a negative.

 

[Philippine Mango]

Originally posted by: Mike

Originally posted by: Yossarian
100% feedback is overrated. In fact I think something is fishy if you have a million feedback and you're at 100%. A negative now and then is good for the soul.

You're not the first to say this and I just don't get it. 100% feedback is something I strive for. I know one day, someone will hit me with a neg. I am not going to kill myself if it happens, but I'd prefer to never get a negative.

Well if you sell enough, the negative feedback will eventually go away.. I've seen people with 100% perfect feedback and have done like 30K transactions! :shocked: turns out there were actually one or two negative but because they're talking statistically, it shows as 100 (not even decimal places for 99.99999) etc.

 

[TitanDiddly]

Link to auction?