Sept. 2: A glitch is preventing a significant number of customers using AOL Time Warner?s Road Runner high-speed Internet service from connecting to certain Microsoft Web sites. The problem, which cropped up Tuesday morning, is ongoing and prevents customers from accessing a number of Microsoft sites including Hotmail e-mail and the MSN portal, according to a Road Runner representative and reports from readers.
A PORTION OF OUR customers are having trouble reaching Hotmail and MSN, the Road Runner representative said. Customers told CNET News.com that they were unable to access news site MSNBC, authentication service Passport, and small-business information site bCentral. Although Road Runner has not identified the cause of the problem, the company is optimistic the issue will be resolved by this evening.
According to the Road Runner representative, the outage came as AOL was updating its routing tables and Microsoft was doing some routine maintenance as well. However, in the past, the combination of those events has not caused customers to be unable to reach Microsoft sites, the representative said.
David Rahrer, who does computer consulting work in Lakeland, Fla., said he had about 10 clients call with problems, primarily with MSN Messenger. Rahrer said the connection problem was compounded by the fact that his clients were getting an error message from the instant-messaging program which said there was a firewall problem and offered instructions on how to fix it.
Everybody was reconfiguring their settings,? Rahrer said. ?None of them realized they were having problems with the connection. They just thought the computer needed to be reconfigured.
The glitch is among a series of recent stumbling blocks for the software giant, following a virus that tried to attack its site for security updates and a separate denial-of-service attack that knocked out its corporate Web site.