Msi Technical Support

[james1701]

I emailed MSI technical support asking why the GTL Ref voltage on my P45 Platinum would not go over 63%, since this might be hindering my overclocking, and I wanted to know if there was any way to fix it. The responded promptly, but with once of the dumbest answers I have ever heard. They said no because Intel does not recommend it.

WTF, this is an enthusiast mobo. Intel does not recommend I set my Vcore to more than 1.5 volts, but the board will do it. Why should my Gtl ref be limited because of what Intel recommends. That are a lot of settings that go way higher than Intel spec, but why is the one important one limited. And what crack head answer is this to give a person that asks a legitimate question to the technical support department. Just about everything I have seen, says 72% is the maximum limit anyway. Why 63%, is it a technical limit of the board, just an oversight on the bios team? I think they could have given me a better answer than that.

 

[o1die]

I wouldn't volunteer any information about your board settings or overclocking. They might void your warranty. I've rma'd boards to msi, and gotten them back in about 2 weeks. My current msi board made for Hp, is pretty stable with a g31 chipset.

 

[james1701]

Its ok to talk about overclocking. You just need to know the maximum settings that processor manufactures deem safe. If Intel says the maximum vcore on my Q6600 is 1.5 volts, and I put in 1.55 volts and it dies and I tell them about it, then yes they will void the warranty. Thats why I screen shot every setting when I oc, so when something happens, Intel or the manufacturer can not say I ran it out of spec and void the warranty.

 

[Gillbot]

Originally posted by: james1701
Its ok to talk about overclocking. You just need to know the maximum settings that processor manufactures deem safe. If Intel says the maximum vcore on my Q6600 is 1.5 volts, and I put in 1.55 volts and it dies and I tell them about it, then yes they will void the warranty. Thats why I screen shot every setting when I oc, so when something happens, Intel or the manufacturer can not say I ran it out of spec and void the warranty.

Maximum voltage and settings intel recommends is STOCK voltage. Review your warranty paperwork if you don't believe me.

Hell, join in the argument ongoing here: http://forums.anandtech.com/me...=2243532&enterthread=y

 

[james1701]

That is fine, but the thread is not intended to debate overclocking. It is to talk about a company that sells a product that is designed to do that, and when you find a problem with their design, and ask them about it, they take a lazy way out. Its not like I am asking them to reinvent the wheel, but rather why this board does not have comparable settings to other manufactures. I am sure Asus has people working "directly with Intel engineers" and their boards can do it. I am not complaining about the board, but the way they answered it. If the board has a technical limitation, then that's fine, I have no problem with that. But don't blow smoke up my butt, and give me an answer that I would give to a 12 year old, its like a mechanic telling a woman "its technical stuff and you would not understand it so don't worry you pretty little head about it".

 

[Gillbot]

Many of MSI's other motherboards do not have GTL settings. I've asked why and never even got a reply.

 

[james1701]

The X48 Platinum and P7 Diamond from MSI will do 70-72%, so I know this is just bs.

 

[AstroGuardian]

It has to be a BIOS flaw. But i think that MSI and Gigabyte is the only companies you will get answer from (even though it may be lousy). I wrote thousand times to ASUS, DFI, Epox but none replied ever.

And man, how could they know that you are not some guy from Intel? And i agree with Gillbot that the maximum recommended specs are the stock specs. And don't bother asking the manufacturer to void it's deal with their suppliers. They never will.