MSI RMA Service

[naruto1988]

according to MSI's online RMA tracking, they will ship me a replacement motherboard tomorrow. it took them 2 weeks to "repair" my motherboard. i thought this wasn't the best customer support because seagate only took one week. what do you guys think?

if they're ground shipping it, that means i won't be getting my package til next friday. that means it has been a near whole month without my computer

 

[BentValve]

A month is pretty good for a mobo.

 

[TerryMathews]

Originally posted by: naruto1988
according to MSI's online RMA tracking, they will ship me a replacement motherboard tomorrow. it took them 2 weeks to "repair" my motherboard. i thought this wasn't the best customer support because seagate only took one week. what do you guys think?

Dunno what you want to hear, but it's par for course for mobo manufacturers. They probably tried to fix your motherboard before replacing it, most do.

I said it in another thread, and I'll say it again. If you need 24x7x365 uptime, you need a server-class motherboard. At that point, you're looking at a workstation not a desktop. ASUS has advanced RMAs available for server motherboards. Also worth noting that server does not necessairly imply Xeon or Opteron. There are server-class P4 and AthlonXP (maybe A64 too) motherboards.