Msi R7770 Ghz Edition Freezing Up Computer

BF4~GaM3r

Junior Member
Mar 26, 2014
15
0
0

1
. CD/DVD multi recorder
2.HDD-1TB Seagate Barracuda 6Gbps running @ 6Gbps
3.2x2 (2yrs old<(*)>bout time for new and at least 8GB hehe) 4GBtotal- Corsair XMS Platinum Series Dual Ram
4.New (month old)B85M-P33 Mobo
5.New (month old)3420 Intel 1150 Haswell cpu
6.New (close to year old)Cooler Master 500w Extreme Power Plus
7.Win7 Home Premium 64 bit.
8.All drivers up to date. Latest Bios also.

I do computer repair,pretty mediocre at it.I built this setup.
All works smooth and great without the video card with the on-board graphics. I mean very quick and responsive>everything.
This R7770 card worked flawlessly in my other rig., that I just took it out of.
The freezing happens mostly when viewing video,gaming.
It does not disable on-board graphics automatically nor can
you do it manually within bios.
I have to do it from Device Manager.
I Disabled HD On-board sound in DM also.
I did this from safe mode,then shut down,install Gpu.
Rebooted, installed Amd 14.3 drivers for the card.
All works smooth and great without the video card.
It worked flawlessly in my other rig.

Sometimes it won't freeze for an hour> or just 5 minutes before cursor freezes in it's path,along with comp.
I hit reset on computer and it restarts.
Yesterday I played 10 minutes of BF4 before it froze>which totally amazed me it lasted this long.
However, I did have only my HDTV 60" plugged into video card thru HDMI. And my other Acer Monitor unplugged that i normally use for dual monitors.

I have no other computer to try the card on.
I'm using a 1 year old[bought new]500w Cooler Master Extreme Power Plus.

***I'm thinking the added 75watts of power this video card needs
is maybe going above what my 500w Psu can handle possibly?
This new board and cpu I thought would lower my wattage usage though
? However I'm running @ 6Gbps on HDD instead of 3Gbps now.Plus running @ 3.0 instead of 2.0 on GPU.Also went from 2.0 to using 3.0Usb.
Was using EL1850 Emachines Mobo with Quad Q6600 Go Cpu. with all other listed parts here.
The PSU is the culprit what I'm banking on though or RAM.
After, pondering this:
1. freezes instantly almost every time when playing Video or Gaming on BF4. If GPU was the culprit it would show tearing images and go blank, but it's a steady clear image.
Ram stays at around 70% stable after using cleanmem in game.
But before using it -it's like 85% in red zone.
Any pro-technical answers/suggestions are much appreciated.
 
Last edited:

redzo

Senior member
Nov 21, 2007
547
5
81
You can't overload that PSU; it's impossible under this circumstances, with this hardware. I guess that you don't even achieve a 50% load(250w). That PSU should handle everything, unless it is malfunctioning. Your old q6600 pc was probably more power hungry than your new one.

1. Is there any hdd activity after the freezing occurs? Check the hdd activity led!
2. Use this to open minidump files generated by the OS after BSODs!
http://www.nirsoft.net/utils/blue_screen_view.html
http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
 

BF4~GaM3r

Junior Member
Mar 26, 2014
15
0
0
You can't overload that PSU; it's impossible under this circumstances, with this hardware. I guess that you don't even achieve a 50% load(250w). That PSU should handle everything, unless it is malfunctioning. Your old q6600 pc was probably more power hungry than your new one.

1. Is there any hdd activity after the freezing occurs? Check the hdd activity led!
2. Use this to open minidump files generated by the OS after BSODs!
http://www.nirsoft.net/utils/blue_screen_view.html
http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/
*No activity that I was aware of on hdd.
*My memory dump was set to kernel dump.
*I changed it to small memory dump just now.

btw redzo during the time, event log was getting all kinds of rediculous errors from too many services. Maybe it is my RAM,it Was 5.9 on WEI while on just integrated graphics(not card), then tested it next day fell to 5.5. Just saying, i know graphics has nothing to do with the RAM WEi Score. My RAM is only 2x2 >4gb total. So it is being pushed too hard I think when adding in my card.I will run memtest.prime95 etc to see.Plus checking your links as I stated. Will update you soon. Ty.

Ran prime95 24mins.
All passed,no errors.Ran Blend(lots ram tested).
[Mar 28 20:08] Worker starting
[Mar 28 20:08] Setting affinity to run worker on logical CPU #1
[Mar 28 20:08] Beginning a continuous self-test to check your computer.
[Mar 28 20:08] Please read stress.txt. Choose Test/Stop to end this test.
[Mar 28 20:08] Test 1, 4000 Lucas-Lehmer iterations of M19922945 using FFT length 1024K.
[Mar 28 20:09] Test 2, 4000 Lucas-Lehmer iterations of M19922943 using FFT length 1024K.
[Mar 28 20:10] Test 3, 4000 Lucas-Lehmer iterations of M19374367 using FFT length 1024K.
[Mar 28 20:11] Test 4, 4000 Lucas-Lehmer iterations of M19174369 using FFT length 1024K.
[Mar 28 20:12] Test 5, 4000 Lucas-Lehmer iterations of M18874369 using FFT length 1024K.
[Mar 28 20:12] Test 6, 4000 Lucas-Lehmer iterations of M18874367 using FFT length 1024K.
[Mar 28 20:13] Test 7, 4000 Lucas-Lehmer iterations of M18474367 using FFT length 1024K.
[Mar 28 20:14] Test 8, 4000 Lucas-Lehmer iterations of M18274367 using FFT length 1024K.
[Mar 28 20:15] Test 9, 4000 Lucas-Lehmer iterations of M18274369 using FFT length 1024K.
[Mar 28 20:16] Test 10, 4000 Lucas-Lehmer iterations of M18074369 using FFT length 1024K.
[Mar 28 20:17] Test 11, 4500 Lucas-Lehmer iterations of M17432577 using FFT length 1024K.
[Mar 28 20:18] Test 12, 4500 Lucas-Lehmer iterations of M17432575 using FFT length 1024K.
[Mar 28 20:19] Test 13, 4500 Lucas-Lehmer iterations of M17115073 using FFT length 1024K.
[Mar 28 20:20] Test 14, 4500 Lucas-Lehmer iterations of M16815071 using FFT length 1024K.
[Mar 28 20:21] Test 15, 4500 Lucas-Lehmer iterations of M16515073 using FFT length 1024K.
[Mar 28 20:22] Test 16, 4500 Lucas-Lehmer iterations of M16515071 using FFT length 1024K.
[Mar 28 20:23] Test 17, 4500 Lucas-Lehmer iterations of M16297569 using FFT length 1024K.
[Mar 28 20:24] Self-test 1024K passed!
[Mar 28 20:24] Test 1, 800000 Lucas-Lehmer iterations of M172031 using FFT length 8K.
[Mar 28 20:25] Test 2, 800000 Lucas-Lehmer iterations of M163839 using FFT length 8K.
[Mar 28 20:25] Test 3, 800000 Lucas-Lehmer iterations of M159745 using FFT length 8K.
[Mar 28 20:26] Test 4, 800000 Lucas-Lehmer iterations of M157695 using FFT length 8K.
[Mar 28 20:27] Test 5, 800000 Lucas-Lehmer iterations of M155649 using FFT length 8K.
[Mar 28 20:28] Test 6, 800000 Lucas-Lehmer iterations of M153599 using FFT length 8K.
[Mar 28 20:29] Test 7, 800000 Lucas-Lehmer iterations of M147455 using FFT length 8K.
[Mar 28 20:30] Test 8, 800000 Lucas-Lehmer iterations of M143361 using FFT length 8K.
[Mar 28 20:31] Test 9, 800000 Lucas-Lehmer iterations of M141311 using FFT length 8K.
[Mar 28 20:31] Test 10, 800000 Lucas-Lehmer iterations of M135169 using FFT length 8K.
[Mar 28 20:32] Test 11, 800000 Lucas-Lehmer iterations of M172031 using FFT length 8K.
[Mar 28 20:33] Torture Test completed 27 tests in 24 minutes - 0 errors, 0 warnings.
[Mar 28 20:33] Worker stopped.

*This tells me my current ram is good.
PSU is good -No computer trbl whatsoever.
Just need more RAM.
Will buy 4gb stick tomorrow and run 6gb total
and see if the problem with gpu card is resolved.
Will let you know.




I ran, combofix,Adwclean,TDSS rootkit removal,superantispyware,avast scan,rogue killer.
Ran super in safe mode also. All clean.
 
Last edited:

redzo

Senior member
Nov 21, 2007
547
5
81
There is no such think as "the RAM is being pushed too hard". The system should be stable. It has no excuses. This is a stability issue. Yes, if you load the entire RAM the OS will freeze, but this should not be the case. Just monitor RAM usage using task manager.

More RAM is always better, but it won't fix this particular problem. Do not buy more RAM and and don't fool yourself that it will fix this! It won't. The OS is not allowed to crash like that. Something must be malfunctioning. Think about it for a second: if something requires replacement because it is broken, you'll be in trouble because you've spent the money on an upgrade which was not causing the issue instead on the thing that is actually broken.
First, you need to get things in order(the system must be reliable), then you can upgrade as you wish.

Troubleshooting can sometimes be a pain in the ... I do it for a while now and I still make mistakes.

Things you should know about stress testing software: If the system passes it is a good thing, but it does not guarantee that the system is reliable in general. From my point of view, RAM and PSU issues are always the trickiest things to spot especially when you can't take an identical component out of your pocket for testing. Debugging BSODs generated by this type of faulty components is also tricky and most of the time they are misleading. For example, the system passes all RAM testing software known to man for days, but in the end it still turns out that the RAM was faulty.

If you are 100% sure that the system is stable without a dedicated GPU and if all the data that you provided is reliable, the most logical step would be:

* Cause: Incompatibility between GPU and motherboard.
* Testing: Probably the easiest path is to borrow a beefy(as power hungry as possible) GPU from a friend and test it for a few days in your system. You can exchange GPUs with him. I understand that it may be hard to find a GPU for testing, but this seems the easiest way to go as far as troubleshooting is concerned.
 
Last edited:

BF4~GaM3r

Junior Member
Mar 26, 2014
15
0
0
There is no such think as "the RAM is being pushed too hard". The system should be stable. It has no excuses. This is a stability issue. Yes, if you load the entire RAM the OS will freeze, but this should not be the case. Just monitor RAM usage using task manager.

More RAM is always better, but it won't fix this particular problem. Do not buy more RAM and and don't fool yourself that it will fix this! It won't. The OS is not allowed to crash like that. Something must be malfunctioning. Think about it for a second: if something requires replacement because it is broken, you'll be in trouble because you've spent the money on an upgrade which was not causing the issue instead on the thing that is actually broken.
First, you need to get things in order(the system must be reliable), then you can upgrade as you wish.

Troubleshooting can sometimes be a pain in the ... I do it for a while now and I still make mistakes.

Things you should know about stress testing software: If the system passes it is a good thing, but it does not guarantee that the system is reliable in general. From my point of view, RAM and PSU issues are always the trickiest things to spot especially when you can't take an identical component out of your pocket for testing. Debugging BSODs generated by this type of faulty components is also tricky and most of the time they are misleading. For example, the system passes all RAM testing software known to man for days, but in the end it still turns out that the RAM was faulty.

If you are 100% sure that the system is stable without a dedicated GPU and if all the data that you provided is reliable, the most logical step would be:

* Cause: Incompatibility between GPU and motherboard.
* Testing: Probably the easiest path is to borrow a beefy(as power hungry as possible) GPU from a friend and test it for a few days in your system. You can exchange GPUs with him. I understand that it may be hard to find a GPU for testing, but this seems the easiest way to go as far as troubleshooting is concerned.
Bluescreen Program stated it is atikmdag.sys(AMD Catalyst Driver) causing it.
I decided to put the card in yesterday to try it once more and got this info. about ati., viewing minidump in the bluescreen program (link you gave me)-cause it locked up again when trying to view video.
Bluescreen Minidump Program:
==================================================
Dump File : 033014-15787-01.dmp
Crash Time : 3/30/2014 9:40:36 PM
Bug Check String :
Bug Check Code : 0xa0000001
Parameter 1 : 00000000`00000005
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+282ce
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\033014-15787-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 288,939
Dump File Time : 3/30/2014 9:41:37 PM
==================================================


So I tried running Driver Sweeper(now named Driver Display Uninstaller) -to no avail within Safe Mode.
Solution to this I see is here: http://forums.guru3d.com/showthread.php?t=363233

So going to try these steps and get back to you.
Cheers and thanks for help thus far.
 
Last edited:

blake0812

Senior member
Feb 6, 2014
788
4
81
Bluescreen Program stated it is atikmdag.sys(AMD Catalyst Driver) causing it.
I decided to put the card in yesterday to try it once more and got this info. about ati., viewing minidump in the bluescreen program (link you gave me)-cause it locked up again when trying to view video.
Bluescreen Minidump Program:
==================================================
Dump File : 033014-15787-01.dmp
Crash Time : 3/30/2014 9:40:36 PM
Bug Check String :
Bug Check Code : 0xa0000001
Parameter 1 : 00000000`00000005
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+282ce
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\033014-15787-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 288,939
Dump File Time : 3/30/2014 9:41:37 PM
==================================================


So I tried running Driver Sweeper(now named Driver Display Uninstaller) -to no avail within Safe Mode.
Solution to this I see is here: http://forums.guru3d.com/showthread.php?t=363233

So going to try these steps and get back to you.
Cheers and thanks for help thus far.
Try running without the card. If it works then you've found your problem.
 

BF4~GaM3r

Junior Member
Mar 26, 2014
15
0
0
I bought a new 4gb stick of ram and installed it and kept one of my 2gb stick of corsair xms platinum series in for total of: 6gb now.
=Problem Solved for playing video/movies now in flash.
(with MSi R7770Ghz Edition Gpu installed with 14.3 driver/s).
Also increased pagefile of course after installing more ram.
All is much more responsive.

*Computer/memory and all is fantastic now [it seems], but my memory is whacked after this haha. :p

*Last thing to check:
Updating game to naval strike atm, bout to try it out.
Will update on game to you all within hour.
Pretty sure is resolved now -due to Flash video/movies
not freezing computer as did before.
 
Last edited:

Yuriman

Diamond Member
Jun 25, 2004
5,530
141
106
Adding more RAM shouldn't fix a stability problem caused by adding a video card. Quite honestly, I'm expecting you back in a few hours reporting that you've crashed in BF4.

If the 7770 was working fine in another computer, my best guess is that it's probably a software problem. Try an earlier driver. Have you checked for overheating?
 

BF4~GaM3r

Junior Member
Mar 26, 2014
15
0
0
Adding more RAM shouldn't fix a stability problem caused by adding a video card. Quite honestly, I'm expecting you back in a few hours reporting that you've crashed in BF4.

If the 7770 was working fine in another computer, my best guess is that it's probably a software problem. Try an earlier driver. Have you checked for overheating?
Yep the Ram solved the problem.
Turned out one of the 2gb of Corsair ram sticks was corrupt.
Ram is tricky. Has a mind of it's own.
Especially corrupt ram that the BlueScreen Program caught.
Been running BF4 fine for bout 4 days now,movies and etc.
So was indeed the one ram module,hence BF4 needed the extra ram from 4 to 6gb.
Thanks to redzo this BlueScreen Program caught the bad ram module.
http://www.nirsoft.net/utils/blue_screen_view.html
Thanks for help all.
 
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