.msi access is denied

[13Gigatons]

Tried some fixes so far.

1. service is running = yes
2. updated to 3.1
3. disabled my virus scannner


so far I can't fix it.


OS: Windows XP professional SP2

 

[Zaitsevs]

admin?

 

[13Gigatons]

Originally posted by: Zaitsevs
admin?

Tried that to but it didn't fix it.

 

[dclive]

Originally posted by: 13Gigatons
Tried some fixes so far.

1. service is running = yes
2. updated to 3.1
3. disabled my virus scannner


so far I can't fix it.


OS: Windows XP professional SP2

Log in as local administrator.

what's the exact error message, and what is shown in the eventlogs?

 

[13Gigatons]

Event log doesn't really give any info beyond the .msi failed to install. I tried looking it up from microsoft and it didn't help.

The error message is "Access is denied".

 

[dclive]

Originally posted by: 13Gigatons
Event log doesn't really give any info beyond the .msi failed to install. I tried looking it up from microsoft and it didn't help.

The error message is "Access is denied".

Please post the error logs from the event log.

 

[MadRat]

First off, stop the service. It should only start on an install so obviously you got a dummy service running or a hund install.

Next, go into the C:\Program Files\Common Files\ folder and delete the C:\Program Files\Common Files\InstallShield folder. Everytime you launch an MSI file it will reinstall the MSI engine from scratch. It grabs the copy from C:\Windows\Installer. Make sure the entire C:\Program Files\Common Files\ folder is owned by the Administrators before launching another MSI.



Some tricks for when InstallShield folders that will not delete or install coirrectly:

1. Verify your temp folder is writeable; the installer writes temp copies to it.
2. chown it using the chown.exe file from systernals.com.
3. Make sure you kill all the attributes (navigate to the appropriate folder in cmd.exe and type attrib *.* -r -s -h /S) to the folders and subfolders.
4. Verify you have a good environmental path statement, too. (I've seen malicious viruii attack it with garbage strings.)
5. If nothing else works consult: consumer.installshield.com

Should fix it 100% of the time.