MS Outlook 2K question regarding attachments

[Doric]

I have a user whose Outlook is not printing any indication of included attachments when she prints out her email. To further complicate things, emails she prints out from her Sent Items folder appear as normal, but not her Inbox. This occurs regardless of the printing device.

I've noticed that the attachments in her Inbox are not appearing in the body of her emails, but in a separate box underneath. I suspect this might be a part of the problem. I've played around with the settings, but cannot figure out where to set it to show the attachment in the body of the email. I sincerely doubt it's a Rich Text vs. Plain Text or HTML format problem, as her Sent Items folder shows the attachment in the email as it's supposed to.

Any help is greatly appreciated.

 

[SuepaFly]

Not clear as to what you want... do you want the attached file (for example a word document) to be listed in the body (like Document.doc) or the actual text to appear in the body of the email?

 

[Doric]

I just need the <<Document.doc>> to appear ANYWHERE in the email. Right now it's not. I don't much mind if it appears as an image as they can sometimes do, or if it's just a little blurb in the footer.

This is a thorn in my side right now, as the project she's working on is likely to go to court, so if we can't prove those attachments were there, our case is compromised. 🙁

Thanks.

 

[SuepaFly]

I have outlook xp (not express) and I can make the attachments appear as an icon at the top of the email by going to

File->Page Setup->Memo Style

Does this option appear on yours?

 

[Doric]

Yes, but it doesn't seem to make any difference at all. I also get an option for Table Style if I'm looking at the Inbox properties as opposed to the specific email's properties. Table Style will print out a list of all of the emails in the Inbox in, well, table format. 🙂

 

[SuepaFly]

Try File->Page Setup->Define Print Styles->Reset?

I know this isn't genius advice, but it seems like its just something weird going on, mine show up by default.

 

[aircooled]

Do not open the email just highlight it in the right pane. Click File/Print, and there will be a checkmark option to print the attachments on the lower left of the print dialog screen.

 

[Doric]

Originally posted by: aircooled
Do not open the email just highlight it in the right pane. Click File/Print, and there will be a checkmark option to print the attachments on the lower left of the print dialog screen.

I see where you're going with that, but I don't want the attachments themselves to print. I only want the email to reflect that the attachments are there.

SuepaFly, I tried what you suggested, and now the Inbox is behaving normally. However, the Sent Items folder is now not printing correctly. What makes it worse is that the Print Preview shows the attachments in the body of the email just as they're supposed to be.

I think I've no choice but to uninstall/reinstall Office and hope for the best.

 

[SuepaFly]

Sorry I couldn't help you any further, but hopefully you got those emails in the inbox to print (you said you needed them for evidence right?). Good luck with everything.

 

[aircooled]

Originally posted by: Doric

Originally posted by: aircooled
Do not open the email just highlight it in the right pane. Click File/Print, and there will be a checkmark option to print the attachments on the lower left of the print dialog screen.

I see where you're going with that, but I don't want the attachments themselves to print. I only want the email to reflect that the attachments are there.

SuepaFly, I tried what you suggested, and now the Inbox is behaving normally. However, the Sent Items folder is now not printing correctly. What makes it worse is that the Print Preview shows the attachments in the body of the email just as they're supposed to be.

I think I've no choice but to uninstall/reinstall Office and hope for the best.

If you do what I suggested above, it will not print the entire attachment just the name of the attachment as you are requesting.

🙂
edit: unless the emails are in HTML format then it doesn't work, but there is a hack to fix that also (I'm still working on this for a user at work).