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MS Intellimouse dies, starts upagain, dies, etc when in games

A

aka1nas

Diamond Member
My friends Intellimouse is exhibiting this strange behaviour(It is last years optical model). He recently installed XP(Clean install), but he was getting the same problem on win2k. He is running a P3 on an i820 Mobo with RDRAM and using the USB connection for the mouse.
 
My mouse started doing this about a year ago and I called for a replacement... Now my replacement's doing it 🙁
 
it's the cord.... shuvel the cord into the mouse with yer fingers.. then throw some superglue on it🙂
 
My Intellimouse 1.1A died after being used for less than five months. Thinking I could get a replacement easy (read this thread, for example), I called Microsoft (1-800-936-5700 and 1-800-360-7561). The support staff at both of these numbers refused to do anything about the mouse because it was an OEM mouse, saying that I would have to deal with the company that sold me the computer. Problem is that I have no idea where I got the mouse, and in any event I have thrown out the receipts for these smaller dot-com purchases. Am I calling the wrong numbers, or does Microsoft just want to save a few dollars because their quality control is so horrible? At this point, Microsoft has lost me as a customer wherever there is an alternative source--in this case, Logitech. Any other tech support numbers you can suggest?
 


<< My Intellimouse 1.1A died after being used for less than five months. Thinking I could get a replacement easy (read this thread, for example), I called Microsoft (1-800-936-5700 and 1-800-360-7561). The support staff at both of these numbers refused to do anything about the mouse because it was an OEM mouse, saying that I would have to deal with the company that sold me the computer. Problem is that I have no idea where I got the mouse, and in any event I have thrown out the receipts for these smaller dot-com purchases. Am I calling the wrong numbers, or does Microsoft just want to save a few dollars because their quality control is so horrible? At this point, Microsoft has lost me as a customer wherever there is an alternative source--in this case, Logitech. Any other tech support numbers you can suggest? >>



I wouldn't see how you could be mad at them for that... your mouse is OEM and therefore is not their responsibility. It's as simple as that. Microsoft may not have the best products but IMO, their product support (hardware at least) has been great. Besides.. the Logitech mice are better anyway.

I called them this very morning about my dysfunctional mouse.. same problem that aka1nas's friend is having. They asked a couple of questions like how long I had the mouse and what the product ID is and that's it! The rep said he would send me a replacement in 3-10 days... and I can keep the old one! Don't know what I'm gonna do with it... maybe open it up and tinker around with it. I wonder if they'll send me version 3.0 or just the same mouse back... cuz I heard that other people got version 3.0

 
LuDaCriS66:

<your mouse is OEM and therefore is not their responsibility. It's as simple as that. Microsoft may not have the best products but IMO, their product support (hardware at least) has been great.>

There are many manufacturers of parts used in computers who stand behind their products, so the designation "OEM" does not necessarily mean that it is not their responsibility. Aside from the fact that they might be able to structure their warranties to be able to sell their products "as is" (i.e. without recourse against the manufacturer), the simple fact is that they sold a piece of junk and will not take any responsibility for it. In no way can I concur that their product support has been great. It is a fairly common business practice for a manufacturer who produces something with an inherent design defect not to hide behind an expired warranty when the customer ends up with a broken product due to that defect. In fact, that is a very inportant business practice for companies who want to maintain a loyal customer base. The basic premise is that Microsoft should have an incentive to make a quality product, and I do not see that evident in their response regarding something that is so widely seen as being a shoddy product. So the only incentive I can provide is to buy my products from an alternative source. Call me old-fashioned, but I expect better from such a large company.
 
OEM explorers are covered by MS warranty. The p/n even specifies its an oem part. They replaced mine without a problem. The optical intellimouse may be covered under a different plan, which may be why they are not covering it.
 
OK folks, I got the replacement optical mouse today! Yes, it *IS* an Intellimouse Explorer 3.0 Optical, in retail packaging.

Yes, it is pretty lame that the Intellimouse 1.0, at the time the most expensive mouse on the market, is so defective it fails in two years or less. Yes, MS doesn't seem to be able to get anything right until Version 3. Yes, it is also lame that none of us were at least notified there was a problem, and offered a recall. If I didn't check AT forums, I would have never known my gf could get it replaced without a receipt, mailing the mouse back, etc. etc. And I think a lot of you (including my gf), ended up buying replacements already, or threw the broken one away.

So, I probably wouldn't recommend Microsoft mice a second time around, but to their credit, it was replaced in 3 days flat.

In conclusion, we can spend all day complaining about Microsoft, but the fact is, you have the RMA number right here, so go get your mouse problem solved and get on with life!

P.S. LuDaCriss: the broken mouse - if it is a cord issue, a little soldering should get it working. If not, take it apart and use the red LEDs to light up your case or something! 🙂
 
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