ms builder componet replacement (SBC) won't replace xp pro/plus

[nicholas1972]

Thank you for your interest in Microsoft System Builder Component Replacement Program (SBC). The reason we cannot provide a replacement for this is because this product is Microsoft Windows XP Professional Plus which we do not support. We appreciate your cooperation and apologize for any inconvenience this has caused.
That is the email. I need a new startup disc. I have certificate of authorization. I built the pc and this was their OEM site.
They replace xp pro but not xp pro plus I guess. What is the difference? What can I do about getting a new disc? I am thinking about keep bugging them till they do because this sounds like a lot of BS. Thanks for any help.

 

[tcsenter]

I've never heard of XP "Plus", unless they mean "Plus!" add-on pack for Windows XP.

Did you mistakenly provide the COA serial number for XP Plus! pack?

Did you use this link? Media Replacement for End Users (US and Canada only)

Links for other countries can be found in this KB article.

 

[nicholas1972]

Thanks tcsenter for reply. This is what the COA looks like.
Windows XP professional 1-2CPU with Plus!
OEM Product
(bar code) xxx-xxxxx
product key xxxxx-xxxxx-xxxxx-xxxxx-xxxxx
(bar code) (digital bar code)
xxxxx-xxx-xxx-xxx (<that # is what I gave them)
And that sure looks like the U.S. site. Maybe they did not do it because I did not have a "!" WOW!
I hope to hear from someone and I will try again on the link tcsenter gave me. Thanks for any help.

 

[tcsenter]

Originally posted by: nicholas1972
Thanks tcsenter for reply. This is what the COA looks like.
Windows XP professional 1-2CPU with Plus!

Hmm, I did not know there was a product that bundled XP and Plus! into the same COA. Does it come with different CDs for XP and Plus! or is it all integrated into one CD?

Is there a product number on the COA like E85-0xxxx?

 

[nicholas1972]

From what I remember it was the same cd. You are on the right track e85-0xxxx. Thanks for any help.

 

[nicholas1972]

Just thought I should clarify. I need a new cd because mine was lost or stolen so I do not remember if it was 1 or 2 discs. As always thanks for any replies.