- Dec 14, 2000
- 68,143
- 10
- 81
OK we moved Sunday into the new house.
First off I reserved a 24ft U-haul. I used U-haul's site to get it. Well the paperwork says to call if they don't notify us by 5pm the day before the move.
So on Saturday we call U-haul to find out that they don't have a truck for us. But they might get one in latter that night. JUST not in DeKalb. OK that sucks its about a 40 mile round trip. They said we can figure talk about the mileage in the morning. They said they will call by 9am to let us know where to pick up the truck.
OK SO Sunday morning at 9:30am (we have people coming at 10am to help us move) No call yet. So i call U-haul and ask where my truck is. The lady says they don't have one but they should have one by 1pm. I said that is not acceptable. I have a reservation for 9am and that i NEED a truck. So i ask to talk to a manager.
The manager gets on and starts to say there is one in naperville (about 40miles from here. so 80 miles round trip BUT it was to be dropped off at 1pm.) I again said that was not acceptable and was there anything else they can do?
While i was on the phone with them my wife was calling the local U-haul place. She found out they have 2 14ft trucks. So i asked if i can just get that? the lady finally agreed. BUT she wanted me to pay the $.99 a mile for EACH truck. After blowing up and telling her that it was there fault that they screwed up Why should i pay for there professionalism? she agreed to take it off but said if i continue to tell her that U-haul sucked she was just going to cancel the order. To witch i told her to go ahead. (we already talked to the local place and they agreed to give me the 2 trucks for the price and mileage i was getting on the 24ft one). she said fine have fun moving the stuff without a truck and hung up.
We drove to the local place and got both trucks. We are finally in the house (though not even close to unpacked). Got the Internet hooked up (but cant get the router to work for some reason) oh and got the satellite TV hooked up. 2 DVR units baby! wohoo! and a super dish (whatever).
anyway. Moving sucks!
First off I reserved a 24ft U-haul. I used U-haul's site to get it. Well the paperwork says to call if they don't notify us by 5pm the day before the move.
So on Saturday we call U-haul to find out that they don't have a truck for us. But they might get one in latter that night. JUST not in DeKalb. OK that sucks its about a 40 mile round trip. They said we can figure talk about the mileage in the morning. They said they will call by 9am to let us know where to pick up the truck.
OK SO Sunday morning at 9:30am (we have people coming at 10am to help us move) No call yet. So i call U-haul and ask where my truck is. The lady says they don't have one but they should have one by 1pm. I said that is not acceptable. I have a reservation for 9am and that i NEED a truck. So i ask to talk to a manager.
The manager gets on and starts to say there is one in naperville (about 40miles from here. so 80 miles round trip BUT it was to be dropped off at 1pm.) I again said that was not acceptable and was there anything else they can do?
While i was on the phone with them my wife was calling the local U-haul place. She found out they have 2 14ft trucks. So i asked if i can just get that? the lady finally agreed. BUT she wanted me to pay the $.99 a mile for EACH truck. After blowing up and telling her that it was there fault that they screwed up Why should i pay for there professionalism? she agreed to take it off but said if i continue to tell her that U-haul sucked she was just going to cancel the order. To witch i told her to go ahead. (we already talked to the local place and they agreed to give me the 2 trucks for the price and mileage i was getting on the 24ft one). she said fine have fun moving the stuff without a truck and hung up.
We drove to the local place and got both trucks. We are finally in the house (though not even close to unpacked). Got the Internet hooked up (but cant get the router to work for some reason) oh and got the satellite TV hooked up. 2 DVR units baby! wohoo! and a super dish (whatever).
anyway. Moving sucks!
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