Motorola Lost my Saved Messages

[GhandiInstinct]

I had saved message drafts on my phone, containing important information.

This is obviously stored on the phones internal memory as it did not save to my 2gb micro-SD.

I have a RZR2 Z9.

I switched SIMS on the phone then back to the original. Lo and behold my drafts are gone! EVery message is gone!

What do I do to recover it?

 

[Muadib]

You had to do more than just change sims to lose messages. What are you leaving out?

 

[boomhower]

Yeah, did you do a reset at some point?

 

[GhandiInstinct]

No, I did an experiment myself. I made a new draft and saved it. I opened the back took out the battery and put it back in, still there.

I took out the battery and the SIM put in another SIM, no longer there.

 

[GhandiInstinct]

After thinking about it, are these messages saved to RAM?

 

[Muadib]

If you didn't set the phone to store texts to the sim card, then yes. That explains why you lost them. Do you know how to change the phone to store texts to the sim?

 

[GhandiInstinct]

I've checked the manual and played with the options, nothing to store to SIM.

Does the phone delete messages when sims are switched? This is a design flaw.

IF not, it's still on the phones internal memory. I hope I don't have to go to forensic recovery to do this..

 

[Muadib]

I just asked someone with a Razr 2 how to do it, and they said go to messaging, then options, then setup, then message setup, then text msg setup, then default storage, set to sim card.

I know she has a Razr 2, but I'm not sure if it's a Z9. I gotta think the setup is the same eitherway.

 

[GhandiInstinct]

Thanks for your help Muadib. The problem I'm finding is it doesn't define if Saved Drafts are included. By default its stored to the phone. But why does the phone wipe text messages and drafts?

 

[Muadib]

As long as you don't pull the battery, it shouldn't delete them. Once you make the change to save to the sim, I know it will save your messages, but I don't know about the drafts. Make the change, then test it. At least then you will know for next time.

 

[gorcorps]

Don't these phones have a memo or notepad function? I'm pretty sure they do, as most phones these days do. Draft messages aren't made to be permanent, and I doubt they're stored to the permanent phone memory.

 

[Muadib]

Originally posted by: gorcorps
Don't these phones have a memo or notepad function? I'm pretty sure they do, as most phones these days do. Draft messages aren't made to be permanent, and I doubt they're stored to the permanent phone memory.

I think you are right, but I don't know if they are stored in permanent memory.

 

[GhandiInstinct]

They are stored permanently on memory. I did an experiment, I saved a draft, removed battery while the phone was on and put it back. Draft still there.

I saved a draft, took out the battery, replaced the sim, re-inserted the battery. The draft was gone.

Put back my original Sim, the draft was gone.

I believe the drafts are still on the phone as there is no indication the phone erased it, maybe it got put somewhere else on the file system.

 

[Muadib]

Did you do any texting to see if they were being saved to the sim?

 

[GhandiInstinct]

I got a response from a Motorola rep today. He said I may have a software defect in my phone. So I'll need to do a master reset to get the messages back.

Hopefully a master reset doesn't clear the memory all together.

 

[Muadib]

Check your manual, but Im pretty sure that is going to totally wipe the phone.

 

[GhandiInstinct]

Master Reset resets all settings on device to factory default.

Master Clear resets all settings to factory default, plus clears all data from the device including: PIM data, Call History, Settings, etc.

 

[Muadib]

So did the reset fix it?

 

[GhandiInstinct]

Reset did not work as I assumed. My options are slim now.

I can send it to Motorola and assume they won't be able to do anything cause their software is flawed and they have no capability to do logic hardware restoration as it's an expensive and lengthy process.

Or I can contact tech websites so they notify the public that Motorola has fatal design flaws that they haven't notified the public about.