- Jun 23, 2005
We're in a bind because she keeps her computer running 24 7 but when it restarts she never knows the login to her own windows account uses so she calls me to access her email to reset it. Except, this time, her email password was changed at some point and she has no idea what that is either. (It's all saved to her web browser apparently). And she foolishly never keeps a paper log with any of her passwords either, so it's quite a bind on account of all her life's documents being on the PC. I've tried regaining access to her windows account by submitting her personal information but Microsoft says it's not enough. I tried reseting her email but the pin it asks for that she also did not keep handy is not anything I have. We absolutely need to gain access to the computer again on account of all the files on her hard drive but I'm at a loss as for what to do. Does anyone here have any advice??