mother f*(%^ing ATT has been charging me for service I haven't used

[slag]

When I had Uverse a couple years ago (TV), I was loaned the equipment, and had to ship it back when I was done. Now that I have only Uverse internet, same rule applies. The modem/router combo is theirs, I'm just using it, and it goes back when I'm done with it.

 

[seepy83]

There are certain Items that you own and others that need to be returned when you cancel service. I have the letter from ATT in front of me right now because I cancelled one of my Set Top Boxes to replace it with one of the new Wireless STBs that were recently released. Here is the exact language from ATT regarding what must be returned when service is cancelled:

Dear Valued AT&T Customer:

As you know, the equipment used with your AT&T U-verse® services is provided on a rental basis and must be returned to us when no longer in use. AT&T U-verse is pleased to work with The UPS Store® to ensure you have the easiest customer experience possible.

You have received this letter because you are:
1. Reducing the number of AT&T U-verse TV receivers
2. Discontinuing your AT&T U-verse services, or
3. Replacing defective equipment
Please bring this letter with you, along with your equipment to The UPS Store® within 10 days from the service change/disconnect date to avoid future billing of $150.00 for the Wireless Gateway plus an additional $150.00 per TV receiver to your account.

To help us ensure your account is credited properly:
• You must provide your Billing Account Number (BAN) and Order Management System (OMS) numbers to The UPS Store® center associate. This information is displayed in the information window, below.
• The UPS Store® will scan your equipment for proper crediting to your account.
• The UPS Store® is responsible for packaging and labeling your equipment for return to AT&T.

*******BLAH BLAH BLAH PERSONAL INFORMATION HERE*******

The following is a list of equipment to be returned (see Special Note)*
Yes - Return this equipment:
• TV Receivers
• Remote controls
• Connecting cords
• Wireless Gateway: Also known as Residential Gateway (RG)
• Wireless Access Point* (WAP) The WAP applies only for Wireless TV Receivers.
IMPORTANT: Do not return if you are retaining one or more Wireless TV Receivers.

No - Do not return this equipment:
• The Inside Unit (Model# i38HG)*
• Backup Batteries* are customer-owned equipment (not rentals) and should not be returned to AT&T.
• AT&T U-verse TV Easy Find Remote Control (www.att.com/remotes)
• AT&T U-verse TV Point Anywhere RF Remote Control (www.att.com/remotes)
• Xbox 360 Kit, including the Microsoft Xbox Media Remote Control, and Motorola HPNA Adapter.

*Special Note about Home Networking HUB (Model #i38HG): If your U-verse service was provided by an Intelligent Network Interface Device (iNID), the only equipment you need to return are the TV receivers. Please do not return the Inside Unit, the Home Networking Hub, (Model# i38HG). If you are moving, please leave the Home Networking Hub in your home for future use. If you are changing to another carrier, please retain the Home Networking Hub in case you or other occupants of the property choose U-verse services at a future date.

*Backup Batteries are customer-owned equipment (not rentals) and should not be returned to AT&T. You will not be charged for them. As provided in your AT&T U-verse General Terms of Service, please follow all manufacturer or vendor directions for the recycling of backup batteries. Recycling and disposal information may generally be found on the side of the battery. For more detailed information regarding the appropriate recycling and disposition of your Wireless Gateway backup battery, please call Belkin at 1.866.539.5791 or go to www.belkin.com/gatewaybattery. For information on backup battery recycling associated with iNID provisioned U-verse Voice service, please call FiberSafe™ at 1.866.327.5755 or visit www.fibersafebattery.com.

 

[Gunslinger08]

Had the same thing happen with a company a few months ago. My issue was about $40. Unfortunately, it's not the type/size of company that gives you a cancellation number and such and the person I originally talked to probably "forgot" to log my cancellation. Not something I could fight and have a reasonable expectation of winning.

 

[sourceninja]

I got just internet and phone and I had to pay something like $150 for the equipment on top of the installation fee.

I was one of the first in my area, so they waved the install and equipment fees. They also wired my house with cat5 for free

 

[gorcorps]

I went to ATT today and they fixed up me easily. I told the guy what my problem was, and he went to the phone to talk to whoever he needed. After some time looking at my account, they agreed they saw the request I made to cancel the service and said everything will be cancelled and dropped. I'm supposed to get a confirmation call from somebody tomorrow because that department was closed. Hopefully this is the end of it and it'll actually be cancelled this time.

 

[Newbian]

I went to ATT today and they fixed up me easily. I told the guy what my problem was, and he went to the phone to talk to whoever he needed. After some time looking at my account, they agreed they saw the request I made to cancel the service and said everything will be cancelled and dropped. I'm supposed to get a confirmation call from somebody tomorrow because that department was closed. Hopefully this is the end of it and it'll actually be cancelled this time.

It's the weekend so doubt it and it sounds to me like he was brushing you off as it's Friday today.

 

[gorcorps]

It's the weekend so doubt it and it sounds to me like he was brushing you off as it's Friday today.

He was on the phone an awfully long time for a brush off. Don't bring me down man

 

[BoomerD]

He was on the phone an awfully long time for a brush off. Don't bring me down man

It took a long time for his girlfriend to get him off...

 

[Nintendesert]

If I don't control myself I'm going to punch through a wall... so I'm going to try and stay logical and clam here.

I got a letter in the mail from ATT asking "did you pay your bill?" Uh, yes AT&T... all of my bills are on auto pay. "Well we noticed your account is very past due and the amount due is $13x.xx

Wait what?

Turns out the U-verse I had to cancel months ago when I moved never REALLY got cancelled... and I've been accumulating bills for it. Who fucking knew? Thank GOD I kept the cancellation number those sniveling fucks gave me when I cancelled it. If they still give me guff after having proof I cancelled I'm going to go ballistic.

Dude, calm down. Ask yourself, What Would Tebow Do? I don't think he'd get mad like this.

 

[gorcorps]

Dude, calm down. Ask yourself, What Would Tebow Do? I don't think he'd get mad like this.

Well obviously Tebow would never have this problem because he doesn't need the internet. He supplies his own Tebow-verse every second of every day.

 

[Attic]

I try to keep my experience with ATT as limited as possible due to consistent billing issues and general BS from their CS regarding it.

 

[Ichinisan]

AT&T's support and customer service are horrendous and I don't want to give them my money if I can avoid it. As an example, a friend with Uverse recently had problems with his DVR showing that he could only record 9 hrs of video, which isn't right for a new DVR. He called and AT&T tier 2 support tried to tell him that the receiver he had connected to it was "consuming resources." WTF? He ripped the tech support person a new one and they had to send a tech out finally.

Wow. U-Verse boxes don't have internal storage. Your DVR storage is in AT&T's head end (it's how switched digital services work). I'm surprised it would do any good to send a tech. The tech probably made a phone call to fix it, then swapped the box anyway to make the customer happy that he did something.

 

[BoomerD]

Wow. U-Verse boxes don't have internal storage. Your DVR storage is in AT&T's head end (it's how switched digital services work). I'm surprised it would do any good to send a tech. The tech probably made a phone call to fix it, then swapped the box anyway to make the customer happy that he did something.

AT&T sent a tech to troubleshoot the "screen freezing" issue we had. They finally replaced the HD-DVR. We lost all the stuff that was recorded...but not the shows programmed for recording. The DVR stores recordings...but not programming.

 

[Ichinisan]

AT&T sent a tech to troubleshoot the "screen freezing" issue we had. They finally replaced the HD-DVR. We lost all the stuff that was recorded...but not the shows programmed for recording. The DVR stores recordings...but not programming.

Wouldn't make any sense for the box to have built-in storage for a switched-digital video system. Just makes the boxes more fragile and expensive. Also, remote storage allows them to sell upgraded capacity as an expandable feature.

Hmm:
http://forums.att.com/t5/Receivers/U-verse-DVR-storage-capacity/td-p/2189009

Just a reminder that as of June 17th the U-verse DVR storage capacity went from 120 hours of SD content to 133 hours of SD content and 24 hours of HD content to 37 hours of content.  Enjoy!