Moron here. I cant seem to lock a template in Microsoft Word

[leigh6]

Trying to set up a template for a friends new business.

When I "lock the template" it doesnt lock.

For ex.

The first line is:

Name: "This is browned out to put in name" Phone: "Browned out"

When I type in the name the right side with the Phone: "Brownd out" moves over the same amount of characters that I type for the name.

So confused.

Leigh