- Jan 2, 2001
- 25,342
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For all of you who just love to hate Best Buy, the Wisconsin attorney general filed suit against Best Buy yesterday for violations of consumer protection laws. Apparently Ohio has a similar suit going against BB and they already settled with NJ for violations. Wonder if it's going to take all 50 states suing them before they get the idea.
Link
"According to the suit, consumers were given Best Buy gift cards instead of promised cash rebates after making purchases at the stores. Consumers also were told they would receive multiple rebates if they bought the same product more than once, but they were limited to a single rebate.
The retailer also marketed its extended service plans as having a "no-lemon policy," under which a product requiring a fourth repair would be replaced by a comparable product. Despite that policy, Best Buy has refused to replace products that needed multiple repairs, the suit says.
Other consumers complained that Best Buy refused to make on-site repairs at their homes or offices, as had been promised under the extended service plan, the suit claims.
Best Buy also misrepresented magazine subscription offers that came with purchases at the stores, resulting in charges after a brief free trial expired; failed to disclose restocking fees that were charged to consumers who returned store products; and didn't tell customers that gift cards were good for only 90 days after being issued."
Link
"According to the suit, consumers were given Best Buy gift cards instead of promised cash rebates after making purchases at the stores. Consumers also were told they would receive multiple rebates if they bought the same product more than once, but they were limited to a single rebate.
The retailer also marketed its extended service plans as having a "no-lemon policy," under which a product requiring a fourth repair would be replaced by a comparable product. Despite that policy, Best Buy has refused to replace products that needed multiple repairs, the suit says.
Other consumers complained that Best Buy refused to make on-site repairs at their homes or offices, as had been promised under the extended service plan, the suit claims.
Best Buy also misrepresented magazine subscription offers that came with purchases at the stores, resulting in charges after a brief free trial expired; failed to disclose restocking fees that were charged to consumers who returned store products; and didn't tell customers that gift cards were good for only 90 days after being issued."
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