I've ordered from monoprice dozens of times without a problem. My last order was screwed up by UPS. They delivered my package to the wrong address. Called then and they refused to discuss it with me. Told me to contact the shipper. I called monoprice and they did an awesome job getting UPS to fix their F*uckup. Called them while they had me on the line even. Very personal and genuinely helpful. Had my package hand delivered by a UPS supervisor late that evening who tripped all over himself apologizing. They even offered to refund me the shipping cost. all I can say is wow. Damn good people to deal with.
And no, I have no connection to them other than being a more than satisfied customer. It's how a company handles things when things go wrong that really counts.
And no, I have no connection to them other than being a more than satisfied customer. It's how a company handles things when things go wrong that really counts.