Agent : "Welcome to Dell Parts and Accessories Chat! My name is , I will be your Dell.com Sales Chat Expert. I can be reached at babu@dell.com or via phone at 1-800-289-3355 ext. 98764321.How can i help you today?"
Lifted: "Hi, I'm trying to make a purchase through the site using our Dell Business Credit and the checkout page is asking for my date of birth and mothers maiden name"
Agent : "Oh, sorry to hear that. Let me see how can I assist you with this"
Agent : "have you try refreshing your page and place it gaian?"
Lifted: "i've tried twice"
Agent : "i see"
Lifted: "i thought i wasnt on the correct page (logged in ahead of time), so i logged out, logged in again, added the item to my cart, and checked out"
Lifted: "both times it asked me for this info that doesn't seem appropriate to a business account"
Agent : "can you please try again , while im still here on the line?"
Lifted: "i just did, but i will try again in a different browser"
Agent : "can i have your name of phone number so i can pull up your account?"
Lifted: "its doing the same thing in IE, and now it's charging me for shipping while it wasn't in Firefox"
Lifted: "Lifted"
Lifted: "555-555-1212"
Agent : "try to log in again please"
Lifted: "for the 5th time?"
Lifted: "what is going to change?"
Agent : ""
Lifted: "?"
Lifted: "is the site functioning normally?"
Agent : "we are upgrading as of the moment"
Make sure to have me try gaian 3 times before telling me you're in the middle of a website upgrade at 4PM EST
Other than that she was quite helpful. I especially enjoyed her sad face. Made me LOL. And their chat program actually displayed a smiley (frowny?).
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