Modem Issues??? Updated!!!

[NelsonMuntz]

My sister just called me because she has been having difficulties with the new PC I put together for her and my folks about three weeks ago.
I put a Duron 900 MHz in a new Enlight 7237 w/300 W PSU on a Shuttle AK31A mobo and added a new Zoom 56K modem and a ATI Xpert 99 AGP Video card I had sitting around. I used their existing hard drives and CD-RW and floppy and NEC (I think) 19" monitor.
So anyway, the problem is she went to get online and the screen looses the signal completely - the light goes to orange.
She shuts the CPU off and restarts it and it can't make it all the way to Windows 98 before the same thing happens.
She has to shut if off and leave it for a while before it will get all the way back to Windows and then she tries to get online again and it happens again and then it won't restart immediately again.
I told her the next time she gets back to Windows to just see if she can do other things like Word and things like that just to see if it is only when she tries to get online.
Have any of you guys experienced something like this and might know what the offending hardware might be?
I am going to take a different monitor and modem over there in the next couple of days and see if that makes a difference, but I wanted to see if anyone else had any other thoughts.
Thanks ahead of time.

 

[ojai00]

It might be a conflict among the PCI slots. Try switching the cards around. Hope this helps.

 

[Jolt2]

Yes, make sure that the modem and video card are not sharing the same IRQ. Move card to a different slot until you have them on different IRQ's.

 

[NelsonMuntz]

Wednesday, December 19, 2001 1:41 PM



Well I went over last night and got it started up and immediately went into the BIOS to check some settings and found that the PnP OS was already set to "yes" and I turned off the power saving features of the mothboard completely but before I could affect all of the changes the screen went dark - and wouldn't let me restart.

So I unplugged the computer and switched the power cord to the monitor and took out the modem and started it back up and made the changes in the BIOS I started the first time and loaded into Windows and it started re-installing everything relating to the motherboard which I thought was weird, but it seemed to do it pretty successfully until it needed something having to do with the onboard sound and asked for the Windows 98 disk and when I tried to put it in and access it I found that I had lost keyboard and mouse support, so I shut down and restarted and everything started okay and completed the installs.

I shut down again after running for a little while and put the modem back in (in a different slot than before - just in case). I started it back up and I was able to get online without a problem and everything seemed to be running okay.
I don't know if it was the monitor power cable or something in the BIOS, but it seems okay. We'll see over the next few days and I'll keep my fingers crossed.

Thanks everybody for the suggestions. I appreciate the help.