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Modem issues??? Updated!!!

N

NelsonMuntz

Golden Member
My sister just called me because she has been having difficulties with the new PC I put together for her and my folks about three weeks ago.
I put a Duron 900 MHz in a new Enlight 7237 w/300 W PSU on a Shuttle AK31A mobo and added a new Zoom 56K modem and a ATI Xpert 99 AGP Video card I had sitting around. I used their existing hard drives and CD-RW and floppy and NEC (I think) 19" monitor.
So anyway, the problem is she went to get online and the screen looses the signal completely - the light goes to orange.
She shuts the CPU off and restarts it and it can't make it all the way to Windows 98 before the same thing happens.
She has to shut if off and leave it for a while before it will get all the way back to Windows and then she tries to get online again and it happens again and then it won't restart immediately again.
I told her the next time she gets back to Windows to just see if she can do other things like Word and things like that just to see if it is only when she tries to get online.
Have any of you guys experienced something like this and might know what the offending hardware might be?
I am going to take a different monitor and modem over there in the next couple of days and see if that makes a difference, but I wanted to see if anyone else had any other thoughts.
Thanks ahead of time.
 
It sound like a IRQ issue with the modem and the Video Card. Make shure there on different IRQ. It's not the monitor so don't break your back carrying it over there. What happing is the Video Card is freaking out and restarting the PC. Kinda like the BSOD but when you lose video Windows just restarts by it's self. Check your IRQ's.
 
Yeah, sounds like its a possible IRQ issue, either that or the V-Card is broken. Switch the PCI slot that the modem is in, move it down one or two slots, that can help IRQ issues in a flash.
 
Thanks guys for affirming some of first thoughts as well.
I thought it might be IRQ issues, so when I go over there I'll check on that.
I had her check what slot things were on and the modem was about three slots down from the AGP, and I thought most of the conflicts occurred right next to the AGP. Should be easy enough to move it or whatever.
Also, have any of you had improvements when you changed the Plug'n'Play OS? BIOS setting from no to yes? It has seemed to make some improvements in the past and I figured I would give that a go as well.
Thanks again.
 
You should also reset the resocures(sp) in the BIOS. This will reassign IRQ's to all the devices. Also Modems normaly have a fixed IRQ.
 


<< You should also reset the resocures(sp) in the BIOS. This will reassign IRQ's to all the devices. Also Modems normaly have a fixed IRQ. >>


Not sure what you mean by reset the resources in the BIOS. Do you mean set all the BIOS settings to defaults or failsafe or performance or what?
 
I can't remember what it called. But it has to do with the plug-n-play in the BIOS. It's not the fail safe setting. It's something like "Reset resource device configuration" or some thing on that order. I will reply when I get home tonight with the exact answer.
 
Well I went over last night and got it started up and immediately went into the BIOS to check some settings and found that the PnP OS was already set to "yes" and I turned off the power saving features of the mothboard completely but before I could affect all of the changes the screen went dark - and wouldn't let me restart.

So I unplugged the computer and switched the power cord to the monitor and took out the modem and started it back up and made the changes in the BIOS I started the first time and loaded into Windows and it started re-installing everything relating to the motherboard which I thought was weird, but it seemed to do it pretty successfully until it needed something having to do with the onboard sound and asked for the Windows 98 disk and when I tried to put it in and access it I found that I had lost keyboard and mouse support, so I shut down and restarted and everything started okay and completed the installs.

I shut down again after running for a little while and put the modem back in (in a different slot than before - just in case). I started it back up and I was able to get online without a problem and everything seemed to be running okay.
I don't know if it was the monitor power cable or something in the BIOS, but it seems okay. We'll see over the next few days and I'll keep my fingers crossed.

Thanks everybody for the suggestions. I appreciate the help.
 
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