Hello,
I recently purchased an Mini-itx Intel Atom 330 motherboard (D945GCLF2). I put it all together with some difficulty (So small!!!).
I booted up just fine and installed XP. It runs great.
About a week later, the trouble began.
I now receive a "The AA number has not been programmed on the system. Press enter to continue." message every time i turn on the computer. If I press enter the computer continues to start up just fine.
I have contacted Intel's support. Here is the email. As you will read from my reply, I followed their instructions completely.
"Hello,
I followed your instructions exactly. --- I took out the battery for about
30 minutes. I turned the computer on and went into the BIOS Setup Utility
and I restored the default settings and I reset any customized settings and
I cleared all DMI event logs. I saved the new settings and rebooted. I then
updated my motherboard BIOS. I followed the instructions and it said the
update was successful.
Unfortunately, the problem still exists. After going past the Intel BIOS
splash screen, and black screen appeared and informed me of a "CMOS Checksum
Error" and below that it said "The AA number has not been programmed on the
system. Press Enter to continue." After the first reboot, the "CMOS Checksum
Error" disappeared but the "The AA number has not been programmed on the
system. Press Enter to continue." error has not.
I went back into the BIOS Setup Utility and I checked the event log.
It said:
Event Type (Count)
CMOS Checksum error (1)
Missing AA# (7)
Also, I installed, in Windows XP Professional 32-bit, the Intel Integrator
Assistant. When I try to run the program it says "The motherboard is not
supported by Intel Integrator Assistant." It used to start fine before I
followed the instructions below.
Thanks for your help,
Grant
----- Original Message -----
From: <crmotherboard@mailbox.intel.com>
To: <--->
Sent: Wednesday, October 22, 2008 1:12 PM
Subject: Ref: 8648426
> Hello Grant,
>
> Thank you for contacting Intel(R) Technical Support.
>
> We understand you are having problems with an error message during boot
> up.
>
> Remove the RTC (Real Time Clock) battery and leave it out for 20 minutes.
> After this period of time, insert the battery back in and turn the system
> back on; if it displays POST messages, go into BIOS Setup Utility by
> pressing <F2> during the boot process. Once in the BIOS setup utility,
> press <F9> to restore BIOS default settings. Reset any customized BIOS
> settings. Clear all DMI event logs, which are located in the
> Advanced/Event Log Configuration section of the BIOS Setup utility. Press
> <F10> to save the new settings and reboot the system.
>
> Update your motherboard BIOS.
> The latest BIOS version can be downloaded from the following web site:
>
> http://downloadcenter.intel.co...20Independent&lang=eng
>
> Please be sure to read and follow all accompanying instructions, which can
> be found at this link:
>
> http://developer.intel.com/sup...sktop/sb/CS-022312.htm
>
> Important note: Should you need further assistance from us regarding your
> inquiry, we would highly appreciate if you could simply reply to this
> email of ours, instead of sending a brand new email, unless it is a
> different issue/inquiry. Thus, we will be avoiding duplicate incoming
> emails, and we will not lose track of the email thread.
>
> Would you mind answering a couple of questions to help us improve our
> web content? (By answering these questions in a reply to this e-mail
> message we can correlate your suggestions to specific web content
> related to your issue.) Your response is optional and will have no
> impact on the handling or resolution of your current case.
>
> Did you receive an automated response to your e-mail message containing
> suggested web solutions to help you resolve your problem?
>
> If yes, could you tell us why the suggested solutions did not enable you
> to resolve your problem, and how you think we could make them more
> effective?
>
> If you did not receive a previous e-mail with web links and suggested
> solutions, would you like to provide any other feedback on how our web
> site could more effectively aid you in finding answers to your
> questions?
>
> Sincerely,
>
> Daniel B.
> Intel(R) Technical Support
>
> Intel(R) Desktop Board Support Web Site
> http://support.intel.com/support/motherboards/desktop/
>
> Intel is a registered trademark of Intel Corporation or its subsidiaries
> in the United States and other countries.
>
> *Other names and brands may be claimed as the property of others.
>
> A representative of Intel may subsequently contact you (via email) in
> order to obtain your feedback on the quality of the support you received.
> If you do not wish to participate, simply delete the survey email.
> <===== Received from --- on 2008-10-21-19.29.06.000000
> ======>
>
> I built a computer using your D945GCLF2 motherboard. When I start the
> computer, it goes past the BIOS screen and then gives me a message saying,
> AA number is not programmed on this computer - press enter to continue,
> then when i press enter it goes to the Windows Boot Screen and starts
> normally, how do i get rid of the AA number message? Thanks for your help!
> ##ERIGNORE##
> Customer_type: End User
> Product: Intel(R) Desktop Board D945GCLF2
> Product_id: 2926
> OS: Windows* XP Professional
> Survey_opt_in: Yes
> Bios_version:
> AA_Number:
> Processor_manufacturer: Intel(R)
> Memory_Solution :
> Video_manufacturer: Intel Corporation
> Video_model:
> Sound_manufacturer: On-Board Audio
> Sound_model:
> Virus: Other
> Issue: I built a computer using your D945GCLF2 motherboard. When I start
> the computer, it goes past the BIOS screen and then gives me a message
> saying, AA number is not programmed on this computer - press enter to
> continue, then when i press enter it goes to the Windows Boot Screen and
> starts normally, how do i get rid of the AA number message? Thanks for
> your help!
> did_you_try_web_first: No
> Form_id: 27
"
I recently purchased an Mini-itx Intel Atom 330 motherboard (D945GCLF2). I put it all together with some difficulty (So small!!!).
I booted up just fine and installed XP. It runs great.
About a week later, the trouble began.
I now receive a "The AA number has not been programmed on the system. Press enter to continue." message every time i turn on the computer. If I press enter the computer continues to start up just fine.
I have contacted Intel's support. Here is the email. As you will read from my reply, I followed their instructions completely.
"Hello,
I followed your instructions exactly. --- I took out the battery for about
30 minutes. I turned the computer on and went into the BIOS Setup Utility
and I restored the default settings and I reset any customized settings and
I cleared all DMI event logs. I saved the new settings and rebooted. I then
updated my motherboard BIOS. I followed the instructions and it said the
update was successful.
Unfortunately, the problem still exists. After going past the Intel BIOS
splash screen, and black screen appeared and informed me of a "CMOS Checksum
Error" and below that it said "The AA number has not been programmed on the
system. Press Enter to continue." After the first reboot, the "CMOS Checksum
Error" disappeared but the "The AA number has not been programmed on the
system. Press Enter to continue." error has not.
I went back into the BIOS Setup Utility and I checked the event log.
It said:
Event Type (Count)
CMOS Checksum error (1)
Missing AA# (7)
Also, I installed, in Windows XP Professional 32-bit, the Intel Integrator
Assistant. When I try to run the program it says "The motherboard is not
supported by Intel Integrator Assistant." It used to start fine before I
followed the instructions below.
Thanks for your help,
Grant
----- Original Message -----
From: <crmotherboard@mailbox.intel.com>
To: <--->
Sent: Wednesday, October 22, 2008 1:12 PM
Subject: Ref: 8648426
> Hello Grant,
>
> Thank you for contacting Intel(R) Technical Support.
>
> We understand you are having problems with an error message during boot
> up.
>
> Remove the RTC (Real Time Clock) battery and leave it out for 20 minutes.
> After this period of time, insert the battery back in and turn the system
> back on; if it displays POST messages, go into BIOS Setup Utility by
> pressing <F2> during the boot process. Once in the BIOS setup utility,
> press <F9> to restore BIOS default settings. Reset any customized BIOS
> settings. Clear all DMI event logs, which are located in the
> Advanced/Event Log Configuration section of the BIOS Setup utility. Press
> <F10> to save the new settings and reboot the system.
>
> Update your motherboard BIOS.
> The latest BIOS version can be downloaded from the following web site:
>
> http://downloadcenter.intel.co...20Independent&lang=eng
>
> Please be sure to read and follow all accompanying instructions, which can
> be found at this link:
>
> http://developer.intel.com/sup...sktop/sb/CS-022312.htm
>
> Important note: Should you need further assistance from us regarding your
> inquiry, we would highly appreciate if you could simply reply to this
> email of ours, instead of sending a brand new email, unless it is a
> different issue/inquiry. Thus, we will be avoiding duplicate incoming
> emails, and we will not lose track of the email thread.
>
> Would you mind answering a couple of questions to help us improve our
> web content? (By answering these questions in a reply to this e-mail
> message we can correlate your suggestions to specific web content
> related to your issue.) Your response is optional and will have no
> impact on the handling or resolution of your current case.
>
> Did you receive an automated response to your e-mail message containing
> suggested web solutions to help you resolve your problem?
>
> If yes, could you tell us why the suggested solutions did not enable you
> to resolve your problem, and how you think we could make them more
> effective?
>
> If you did not receive a previous e-mail with web links and suggested
> solutions, would you like to provide any other feedback on how our web
> site could more effectively aid you in finding answers to your
> questions?
>
> Sincerely,
>
> Daniel B.
> Intel(R) Technical Support
>
> Intel(R) Desktop Board Support Web Site
> http://support.intel.com/support/motherboards/desktop/
>
> Intel is a registered trademark of Intel Corporation or its subsidiaries
> in the United States and other countries.
>
> *Other names and brands may be claimed as the property of others.
>
> A representative of Intel may subsequently contact you (via email) in
> order to obtain your feedback on the quality of the support you received.
> If you do not wish to participate, simply delete the survey email.
> <===== Received from --- on 2008-10-21-19.29.06.000000
> ======>
>
> I built a computer using your D945GCLF2 motherboard. When I start the
> computer, it goes past the BIOS screen and then gives me a message saying,
> AA number is not programmed on this computer - press enter to continue,
> then when i press enter it goes to the Windows Boot Screen and starts
> normally, how do i get rid of the AA number message? Thanks for your help!
> ##ERIGNORE##
> Customer_type: End User
> Product: Intel(R) Desktop Board D945GCLF2
> Product_id: 2926
> OS: Windows* XP Professional
> Survey_opt_in: Yes
> Bios_version:
> AA_Number:
> Processor_manufacturer: Intel(R)
> Memory_Solution :
> Video_manufacturer: Intel Corporation
> Video_model:
> Sound_manufacturer: On-Board Audio
> Sound_model:
> Virus: Other
> Issue: I built a computer using your D945GCLF2 motherboard. When I start
> the computer, it goes past the BIOS screen and then gives me a message
> saying, AA number is not programmed on this computer - press enter to
> continue, then when i press enter it goes to the Windows Boot Screen and
> starts normally, how do i get rid of the AA number message? Thanks for
> your help!
> did_you_try_web_first: No
> Form_id: 27
"
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