Got a call from a user, clearly of East Asian ethnicity but I'm not sure exactly where. Anyway he said he needed a patch installed on a server moved from a nearby location into a new lab being built here.
I sent the ticket off to the proper group, then went to go get a drink from the vending machine. Upon my return I saw that the ticket had been returned to my queue with the following comment (verbatim):
"we only handle servers in the data center. Rouge custom homemade server are not patched, backed up or anything else"
So I spoke to my supervisor about this, and she took a printout of the ticket to the user to determine his needs.
He needs patch cables!
I sent the ticket off to the proper group, then went to go get a drink from the vending machine. Upon my return I saw that the ticket had been returned to my queue with the following comment (verbatim):
"we only handle servers in the data center. Rouge custom homemade server are not patched, backed up or anything else"
So I spoke to my supervisor about this, and she took a printout of the ticket to the user to determine his needs.
He needs patch cables!
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