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Minor Legal Question

H

hjo3

Diamond Member
Hi. I live in the state of Washington. Back in May, I ordered a $400 table from this local furniture store. The clerk said they didn't have it in stock but it would be delivered (to the store) on May 15th. Well, May 15th comes and I call to ask about my table. They say there was a delay in shipping, it won't be here till next Monday. I say "Okay, well I really needed it on the 15th. Can I get a refund?" Clerk referred me to the manager who said that their store absolutely did not give refunds (not that this was posted anywhere that I saw, but anyway). So even though I have no physical product, they won't give me my money back.

So June comes and the table STILL hasn't shown up. This past week I've really been hounding them. They said it would definitely be here Tuesday. Well? Nope, but either Wednesday or Thursday. And? Nope. Okay, but it will be here at noon on Friday for sure. Call at noon. Nope! It'll be here at 5:00. Call at 5:00. The truck's coming -- will be here at 5:30 or 6:00. Call at 6:00. Nothing.

Normally, in person, I'm very polite. But I start asking the clerk how their company can possibly not know what the heck is going on with their shipping and inventory. After some runaround, he says he'll call some ppl; I should call back in 20 minutes. I do so, and he says the office was closed, he couldn't talk ot anyone, and that basically he just works there and he can't help me. Argh. So I get the names of the owner and the store manager, apparently they'll be at the store tomorrow. So I'm going to go down there and talk to them tomorrow morning.

Is there anything I can threaten them with (i.e. legal action)? Or is there some law that says they have to give me my money back if they don't give me my goods within a certain amount of time after paying? Can I report them to the Better Business Bureau?

Cliff notes:

I bought a table. Company jerked me around for over a month, lied constantly about the shipping date, won't give my table or my money. How can I make them suffer/get what I'm owed?
 
Originally posted by: darkamulets
did you buy it on your credit card? if you did dispute the charges and explain it to the credit card company
Click to expand...
Can I still do that even though I paid the bill for that month already? I mean, I bought the table in early May and now it's mid-June.

EDIT: Typo.
 
Originally posted by: HiTek21
Do you have any kind of reciept with the delivery date?
Click to expand...
Nope. EDIT: But there were some ppl with me when I bought the table if that helps...?
 
Originally posted by: hjo3
Originally posted by: HiTek21
Do you have any kind of reciept with the delivery date?
Click to expand...
Nope. EDIT: But there were some ppl with me when I bought the table if that helps...?
Click to expand...

$400 table and no paperwork?

Anyway, I would definitely call the credit card company right now and ask them what your next steps should be. There's no way they should be getting away with this.
 
Originally posted by: Kenny
Originally posted by: hjo3
Originally posted by: HiTek21
Do you have any kind of reciept with the delivery date?
Click to expand...
Nope. EDIT: But there were some ppl with me when I bought the table if that helps...?
Click to expand...

$400 table and no paperwork?

Anyway, I would definitely call the credit card company right now and ask them what your next steps should be. There's no way they should be getting away with this.
Click to expand...
No, no, I have a reciept, I just don't have one with a delivery date on it. Good idea bout the CC co.
 
Originally posted by: hjo3
Hi. I live in the state of Washington. Back in May, I ordered a $400 table from this local furniture store. The clerk said they didn't have it in stock but it would be delivered (to the store) on May 15th. Well, May 15th comes and I call to ask about my table. They say there was a delay in shipping, it won't be here till next Monday. I say "Okay, well I really needed it on the 15th. Can I get a refund?" Clerk referred me to the manager who said that their store absolutely did not give refunds (not that this was posted anywhere that I saw, but anyway). So even though I have no physical product, they won't give me my money back.

So June comes and the table STILL hasn't shown up. This past week I've really been hounding them. They said it would definitely be here Tuesday. Well? Nope, but either Wednesday or Thursday. And? Nope. Okay, but it will be here at noon on Friday for sure. Call at noon. Nope! It'll be here at 5:00. Call at 5:00. The truck's coming -- will be here at 5:30 or 6:00. Call at 6:00. Nothing.

Normally, in person, I'm very polite. But I start asking the clerk how their company can possibly not know what the heck is going on with their shipping and inventory. After some runaround, he says he'll call some ppl; I should call back in 20 minutes. I do so, and he says the office was closed, he couldn't talk ot anyone, and that basically he just works there and he can't help me. Argh. So I get the names of the owner and the store manager, apparently they'll be at the store tomorrow. So I'm going to go down there and talk to them tomorrow morning.

Is there anything I can threaten them with (i.e. legal action)? Or is there some law that says they have to give me my money back if they don't give me my goods within a certain amount of time after paying? Can I report them to the Better Business Bureau?

Cliff notes:

I bought a table. Company jerked me around for over a month, lied constantly about the shipping date, won't give my table or my money. How can I make them suffer/get what I'm owed?
Click to expand...


GO there in person. Have a po-po meet you at the store, scare the SOB's.
 
shouldnt have paid for it until you actually see it and can take it home with you, im sure your cc company can chime in
 
Originally posted by: hjo3
Originally posted by: darkamulets
did you buy it on your credit card? if you did dispute the charges and explain it to the credit card company
Click to expand...
Can I still do that even though I paid the bill for that month already? I mean, I bought the table in early May and now it's mid-June.

EDIT: Typo.
Click to expand...

No problem even if it was last months statement. Just file a claim of non-delivery and stop wasting your time and energy with these people. And also, please post the name of the company so anyone living nearby can avoid them as well.
 
Originally posted by: vegetation
No problem even if it was last months statement. Just file a claim of non-delivery and stop wasting your time and energy with these people.
Click to expand...
Good idea, will do (well, unless they somehow give me my table tomorrow, which I doubt they will).
And also, please post the name of the company so anyone living nearby can avoid them as well.
Click to expand...
Okay, but I doubt there are even any ATOTers in my area. The name of the store is Cross River Interiors. If you're ever in downtown Pasco (doubtful, but you never know), don't buy anything there. Thanks, everyone.
 
Can I still do that even though I paid the bill for that month already? I mean, I bought the table in early May and now it's mid-June.
Click to expand...

Yes, you can.

Call the bank that issued your credit card and let them know that you would like to dispute a transaction because you have not received the merchandise and feel you have allowed ample time for them to deliver it.

They?ll do a chargeback and you?ll see a credit on your account, which they can mail you a check for or you can simply buy other stuff. The merchant does have the right to reply to the chargeback, but if they haven?t given you a product, then they really don?t have much to reply with.

Edit: typo fix
 
Here's what I'd do.

Go down there today, talk in person to the store manager, stating that if he doesn't give you a refund or the table right now, you will be leaving, and disputing the charge on your credit card, and getting your money back that way.
 
talk to the merchant...one month or so isn't too long if it was going to be something ordered.

Problem is we were not part of the initial transaction, but I have had to wait longer than a month sometimes for furniture not in stock...I was told it could take time though as were others who were there complaining now since they though 4-8 weeks meant 4 weeks.

Banking on that you are giving us an honest picture and they did not disclose honestly when you'd get the table (I can't see how a clerk could just pop a May 15th date out of his head with out calling and getting a call back once they figure out production, availabiltiy, etc....)...

You can do a charge back, you can do this even if you paid the card off. It's not always free though and CC companies will flag you if you get in the habit of constantly charging back stuff.

I would ask to talk to a REAL manager (it seems everyone is a manager in retail nowadays)....and explain honestly what you need done. If they disclosed that all orders are considered 'special' and only store credit will be issued you may have to deal with that as well.

I do know that there is too much ordering and changing your mind going on today, people put small merchants in a financial bind because they come in and order something, then go and buy it from a large retailer (perhaps paying more even, perhaps the same day) and never tell the original guy until it comes in and he is stuck with it. When I was in small business the stories were sad sometimes...and everyone seemed to have the same problems. People deal with it in FS/T here all the time.
 
1. If you still want table go down in person and tell them you want a FIRM date or a discount for everyday it is late AGAIN


2. If you don't want table call CC and dispute charges and be done with it
 
Originally posted by: Marlin1975
1. If you still want table go down in person and tell them you want a FIRM date or a discount for everyday it is late AGAIN


2. If you don't want table call CC and dispute charges and be done with it
Click to expand...

I wouldn't accept a firm date because they might do this shat again. If you still want the table demand that they give you your momey back now and tell them to call if they want to sell a table. That way you don't risk losing your right to dispute the charge with the credit card company.
 
Yeah you only have like 60 days from the date of the transaction to dispute the charge. So just do it. Better to be safe than sorry.
 
Email/Call all the news stations in your area and let them know whats going on...they love that sorta crap...they'll put the company in the hotseat on TV possibly and you'll get whatever ur asking for and more just cause the company wont wanna look like crap on tV 😀
 
Originally posted by: Drakkon
Email/Call all the news stations in your area and let them know whats going on...they love that sorta crap...they'll put the company in the hotseat on TV possibly and you'll get whatever ur asking for and more just cause the company wont wanna look like crap on tV 😀
Click to expand...



Exactly. Human Interest/COnsumer Protection stories work great!
 
Update: Been pestering the company a lot, argued with owner, finally getting a full refund check tomorrow. Table never did show up like they said it would. Gonna go buy a table somewhere else.
 
Why would they give you a refund check? They are supposed to refund credit card transactions back onto the credit card. You shouldn't have to wait.
 
Originally posted by: dabuddha
Yeah you only have like 60 days from the date of the transaction to dispute the charge. So just do it. Better to be safe than sorry.
Click to expand...

I just called my CC company Sunday night and put a dispute on some charges back in January. No problems.
 
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