Question Mindfactory GPU RMA-rates and Sales/Revenue January 2020

[AtenRa]

I found this in another forum and thought it would be nice to share here as well,

Bellow you can find the RMA-rates for the GPUs sold by MindFactory (Germany) as well as number of dGPUs sold in January 2020.

https://www.reddit.com/r/Amd/comments/f6q2pl

RMA-Rate all SKUs RX 5700XT = 2.45%

RMA-Rate all SKUs RX 5700 = 2.13%

RMA-Rate all SKUs RX 5500XT = 0.54%

RMA-rate all SKUs RTX 2080 TI = 3.33%

RMA-rate SKUs SKUs RTX 2060 6GB = 1.75%

RMA-rate SKUs SKUs RTX 2070 Super (REFRESH) = 0.92%

RX 5000 Series RMA-Rates

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GTX 1080 TI RMA-rates

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https://www.reddit.com/r/hardware/comments/f46pt1

 

[Arkaign]

Do they have a short return/exchange period and high restocking fees? Those all seen incredibly low across the board, which would have me believe most of these are in the first couple of weeks of ownership, and the bulk from there fall upon the OEMs to deal with. Unless Mindfactory can track someone buying a card from them and then it being RMAd to the MFG or AIB.

 

[AtenRa]

Do they have a short return/exchange period and high restocking fees? Those all seen incredibly low across the board, which would have me believe most of these are in the first couple of weeks of ownership, and the bulk from there fall upon the OEMs to deal with. Unless Mindfactory can track someone buying a card from them and then it being RMAd to the MFG or AIB.

According to the excel file, its for a 9 month period for the RX5700XT/5700 and 3 months for the 5500XT

https://imgur.com/a/zk0EsGy

 

[Arkaign]

According to the excel file, its for a 9 month period for the RX5700XT/5700 and 3 months for the 5500XT

https://imgur.com/a/zk0EsGy

Right, but that's basically the length of time the SKUs have been in their system. Unless they offer some kind of extended retailer-facing warranty and exchange program, it would make sense that most customers with issues after whatever the initial exchange window expires would use their factory warranty for any issues. I mean I could be wrong, but it feels like a case of "damned lies and statistics", if it indeed is just a window into a brief post purchase period.

Don't read me wrong either, it's interesting, and I mean no disrespect or antagonism with my observations and wonderings. I just don't know what it means because of the variables I'm not sure about.

If you have any further info on how they deal with sales, returns, etc, I'd be curious.

 

[AtenRa]

Right, but that's basically the length of time the SKUs have been in their system. Unless they offer some kind of extended retailer-facing warranty and exchange program, it would make sense that most customers with issues after whatever the initial exchange window expires would use their factory warranty for any issues. I mean I could be wrong, but it feels like a case of "damned lies and statistics", if it indeed is just a window into a brief post purchase period.

Don't read me wrong either, it's interesting, and I mean no disrespect or antagonism with my observations and wonderings. I just don't know what it means because of the variables I'm not sure about.

If you have any further info on how they deal with sales, returns, etc, I'd be curious.

Those are the RMAs done directly to Mindfactory the last 9 months (for the RX5700XT/5700) and 17 motnhs for the RX2080Ti.
Now, If some of the people made an RMA request directly to the AIBs is not shown here.

Since EU law directly makes the seller the one that needs to give at least a two year warranty to the customer , most people make a direct RMA request to the shop/e-tailer they made the original purchase and not directly to the AIB. And this goes for products that have more than two years Warranty , like ASUS, MSI etc).

 

[biostud]

Nm was already in #5

 

[GodisanAtheist]

Very interesting statistics that may contextualize the 5700 anecdotes we've been hearing.

Looks like the 5700 series definitely has a higher return rate than either the 2070 Super or even AMD's own 5500XT, the rate is not exorbitantly high by absolute standards and not even much higher than NV's 2060 (although that SKU has been in the market much longer and higher returns may simply be the result of more time for cards to fail).

If I was an NV user that recently moved to AMD thanks to the killer price performance on their 5700 cards and ran into some of the very real problems people are having, I would be quite vocal in my disappointment, which can have an outsized influence in the DIY community.

 

[Arkaign]

Those are the RMAs done directly to Mindfactory the last 9 months (for the RX5700XT/5700) and 17 motnhs for the RX2080Ti.
Now, If some of the people made an RMA request directly to the AIBs is not shown here.

Since EU law directly makes the seller the one that needs to give at least a two year warranty to the customer , most people make a direct RMA request to the shop/e-tailer they made the original purchase and not directly to the AIB. And this goes for products that have more than two years Warranty , like ASUS, MSI etc).

Interesting. I went and did some research, and they have some exceptions now. Basically anyone outside of Germany now is banned from buying from them unless they register as a reseller, which voids the extended warranty (it falls on the 'entrepeneur', a really Interesting chocie for a synonym for 'reseller'), and leaves them with a 14-day return period.

In Germany proper, it seems that exchanges are (often/sometimes) done which result in previously returned items being sent out as replacement items within the warranty period, at the discretion of Mindfactory. Or a return can be requested, but not necessarily given (exceptions have been made for GPUs starting with the most recent mining craze, I guess they found a legal loophole, or the law only deals with defects), which will be reduced by the ratio of time within the coverage period you have owned the product, if approved.

Pretty complicated. Research also brings out that MF is a popular site to order from throughout the EU due to prices in countries like Finland and Estonia being terrible, so it does look like there are a number of situations where RMA to Mindfactory would either be suboptimal, or not accepted by policy / exceptions made for out of Germany customers.

Still very interesting data, and I always like a reason to go learn about something, in this case European warranty scenarios and exemptions.

 

[guachi]

Polaris - the architecture that will never die.

 

[Hitman928]

Looks like there's a couple of models in the 5700XT and 5700 categories that are making the RMA % seem worse than it is. I.e. there's a couple of cards that are just bad models that are driving the RMA % higher whereas other top selling models have very low RMA %. The 2080Ti RMAs by contrast are much more consistent across the top selling models.

 

[sandorski]

Looks like there's a couple of models in the 5700XT and 5700 categories that are making the RMA % seem worse than it is. I.e. there's a couple of cards that are just bad models that are driving the RMA % higher whereas other top selling models have very low RMA %. The 2080Ti RMAs by contrast are much more consistent across the top selling models.

2080ti is probably worse due to the Space Invaders issue. I'm guessing. The 5700/xt problems seem to be greatly exaggerated, at least according to this data..

 

[Hitman928]

2080ti is probably worse due to the Space Invaders issue. I'm guessing. The 5700/xt problems seem to be greatly exaggerated, at least according to this data..

Agreed. Small market compared to North America, but it is still a pretty large sample size overall.

 

[railven]

2080ti is probably worse due to the Space Invaders issue. I'm guessing. The 5700/xt problems seem to be greatly exaggerated, at least according to this data..

Data only shows RMA transaction. Not everyone will RMA a product for a problem they aren't 100% sure of the cause.

Be interesting to see if the RMA numbers go up or down after AMD acknowledge alot of the issues - ie I can picture shops denying RMA requests if it is a known issue that AMD is working on fixing that hasn't been stated as being caused by the hardware.

Using myself as anecdotal, I never RMA'd any of my HD 7970's even though they had issues with black screens for years - note the black screen issues of those cards is nothing like the ones being reported by users for Navi cards.

However, my EVGA GTX 1080 FTW3 Hybrid whatever edition I RMA'd it the moment EVGA acknowledged it was a hardware issue and not a software issue.

Both had similar symptoms of black screens and system lock ups, NV/EVGA issue of course more severe why I went with the RMA versus my HD 7970s which I just rebooted my system.

 

[Guru]

makes sense. Of course AMD driver issues are exaggerated, I mean it's been a conspiracy theory for the past 15 years and it's still ongoing. Wish the crazy conspiracy theory would stop once and for all.

 

[Glo.]

I was considering RX 5600 XT Red Dragon from PC, or Sapphire Pulse 5600 XT.
Based on the chart I am actually glad I decided to get Sapphire model. PowerColor models have genuinely high RMA rate.

And they are one of the most popular. Yeah, I think I will go with Sapphire GPU. Thanks for this thread.

 

[Mopetar]

Polaris - the architecture that will never die.

AMD hasn't exactly gone out of their way to try to kill it. Until more recently there either weren't any Navi cards that were in the same performance bracket or even now anything designed to be a better value in terms of price/performance than Polaris.

It's still obvious that AMD is struggling to get their full product stack out and possibly had wafer commitments to fill with Global Foundries.

 

[VirtualLarry]

AMD hasn't exactly gone out of their way to try to kill it.

and possibly had wafer commitments to fill with Global Foundries.

Where's the 12nm RX 570? RX 590 was a tweaked RX 580, only on 12nm. Surely, AMD has some 12nm Polaris dies kicking around, with less CUs than needed for an RX 590.

I suggested calling it an "RX 575". It could be a tweaked RX 570, same CU count, maybe higher frequency, OR lower power, or possibly a little of both, owing to the properties of 12nm GF.

I dunno, it just seems or seemed an obvious business possibility. Maybe they need the GF capacity for the I/O Dies for Ryzen 3rd-Gen/3000-series CPUs, and EPYC 2 and stuff.

Edit: But if they're still mfg'ing the 12nm Polaris dies for the RX 590 (anyone know for sure?), then it seems like a total no-brainer, except for the branding of Polaris versus RDNA1.