Microsofts third world attitued towrads india

[muzicphiles]

hi.
Couple of days ago i picked up my second copy of windows7 home premium . I installed it on my desktop machine as i was satisfied with my first installation on the laptop.
Only within hours of authorizing all the challenge response software[almost about 30 of them] the horror unfolded.. My machine was glitching and sputtering audio[which happens when the computer is low on processing or memory ]. I checked out my task manager .. only to realize that it shows only four cores of my dual quad core setup !.
then it was a long road down to find the rouge element .. i thought it was the BIOS or maybe one of my processors has malfunctioned..
after hours of research on the internet .. thru tech forums .. i figured out.. W7 home premium only runs one physical processor !

So i decided..
Let me go to the Windows anytime upgrade application and just buy the upgrade..
but no!. WAU is only available for US europe and AUS ! not for India .it said contact your local dealer.

i called microsoft tech support.. after putting me hold for about five min.. the C>Care rep says.. sorry sir you cannot run W7 HPre. on dual processor systems.. which i had told her almost five mins before she threw the same ball back at me... i asked her if there is a way i can upgrade.. she says.. we shall soon launch the W7 anytime upgrade program ..but how soon.. she could not promise..!

Next step.. call up my local reseller CROMA . Croma puts me thru their microsoft redis. dept. The call back from their dept. was swift. the guy said he needed to speak to a superior so he said that he would revert in a day .. which is did.. but the answer was.. Sorry sir we cannot offer u an anytime upgrade or a replacement.When i said i don't mind returning the W7HP cd ..
upgrade it in front of their rep .. he said .. sorry sir not possible.. on top of it .. he never let me speak to his boss as well !


Now here is my question.
When i went on the W7 versions official page.. it had not mentioned anything about this . it only compares stupid things like BIT LOCKER APP and DATA Backup utils.. no hardware comparision chart..
Their upgrade assistant does not supply this info as well.
There is no easy way to get this info from the microsoft website .. So how in the heavens was i supposed to know that i should have bought Business or ultimate version in the first place. [and as it adds unnecessary bloat by offering lame extra apps i thought i should stick to a slimmer home premium version]
On top of it .. Microsoft decided i was not fit for an upgrade and expects me to whop up another 10k and buy the business version.
Their service support is like robots programmed to reapeat a set of instructions .

i think if this would have been the case in US or Europe... the shit would have hit the fan by now.. but guess what..this is INDIA>. i guess they still think we are a third world country so this third class customer care .


i request CHip to verify the credibility of my claims and if they think it holds any water.. publish my letter in their mag and let other computer enthus see how Bill gates looks at us .

 

[MagnusTheBrewer]

You're missing the point. Microsoft thinks the ENTIRE world is a "third world." While there may be a few more options in the US, the correct information is no easier to find.

It's quite simple when you look at it from Microsoft's point of view, they will tell you how to use your computer so, if you differ from their prescribed usage model, you're on your own. If you are foolish enough to insist that they support your perverse needs, you will pay. Oh yes, you will pay

Welcome to the forums and...the world of Microsoft. 🙂

 

[Aluvus]

Anytime Upgrade is probably heavily constrained by local laws in many countries, and hence only available in countries that Microsoft has ironed out the legal difficulties.

Sucks that they don't make this limitation clear (and a little time with Google does seem to support it being real), but no aspect of this is targeting India.

I assume this is cross-post spam from the chip.in forums.

 

[RebateMonger]

Unfortunately, there are some technical details about differences between the various editions of Windows 7 that aren't well-publlicized on Microsoft's sites. Besides the maximum number of physical processors supported, there are also maximum memory differences, and dynamic disk support, to name some that come to mind.

The Wikipedia "Windows 7 Editions" page seems to have an accurate comparison chart:

http://en.wikipedia.org/wiki/Windows_7_editions#Comparison_chart

It also appears that Microsoft has made a mistake in their EULAs for the Home versions of Win7. The Retail Win7 EULAs for both Win7 Home Basic and Win7 Home Premium mention licensing for two processors (as does Win7 Professional). Historically, no "Home" version of Windows has supported more than a single physical processor. And it appears that's still true.

Since you have a Windows 7 Home Premium Retail Upgrade package, you can probably legally re-sell it in India. Windows Anytime Upgrade isn't a particular bargain. You might find it cheaper to sell your Retail Upgrade and buy a Windows 7 Professional Upgrade package. Yes, it's less convenient.