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Microsoft: We Don't Have a High Defect Rate on 360
- Thread starter Dacalo
- Start date
CrackRabbit
Lifer
Fixed
Think about the people who have gone through multiple systems... why is that? I'll tell you... it's because they are being given refurbs when they have their system replaced. So the problem is really two-fold.
First, is the obvious problem with the X clamp. But I really don't think that is resulting in as many dead systems at the outcry on the internet would have you believe. The second issue is that MS seems to be doing a crappy job on the repairs (which might be changing with that extra heat sink they are starting to add). So if your system does die, there seems to be a pretty good chance your refurb will die as well. These people then go on the internet and post about how they have gone through 5 systems and the problem seems horrible. While it may be bad to the people that are going through that, it's not like these people have gone through multiple new-off-shelf-systems. They are dead refurbs that have already died at least once before.
Is there a problem? Yes. Is it as bad as people try to make it out to be? Likely not. I know no less than 8 people, personally, that have 360s and not a single one had a system die. I don't know a single person outside of the internet with a dead 360. I've seen one in a kiosk before, but no where else.
What pisses me off is that the problem is so damn easy to fix. Why the hell won't they just replace the X clamps?? I would have thought that while doing the changes with the Elite they would have designed a replacement for the X clamp as well. One simple fix and all these continuing issues and bad press go away.
First, is the obvious problem with the X clamp. But I really don't think that is resulting in as many dead systems at the outcry on the internet would have you believe. The second issue is that MS seems to be doing a crappy job on the repairs (which might be changing with that extra heat sink they are starting to add). So if your system does die, there seems to be a pretty good chance your refurb will die as well. These people then go on the internet and post about how they have gone through 5 systems and the problem seems horrible. While it may be bad to the people that are going through that, it's not like these people have gone through multiple new-off-shelf-systems. They are dead refurbs that have already died at least once before.
Is there a problem? Yes. Is it as bad as people try to make it out to be? Likely not. I know no less than 8 people, personally, that have 360s and not a single one had a system die. I don't know a single person outside of the internet with a dead 360. I've seen one in a kiosk before, but no where else.
What pisses me off is that the problem is so damn easy to fix. Why the hell won't they just replace the X clamps?? I would have thought that while doing the changes with the Elite they would have designed a replacement for the X clamp as well. One simple fix and all these continuing issues and bad press go away.
namelessentity
Member
I only know one person who hasn't had their 360 fail. Mine lasted almost a full year before it crapped out on me. A guy I work with is on his 5th 360. He has a special phone number he calls and there's a tech assigned to his case. It's kind of hard to deny there's a problem when they're expediting the process for people who frequently need to use tech support.
MemoryInAGarden
Senior member
Can you all describe in more detail what one needs to do about the xclamps?
Yreka
Diamond Member
So are we talking about one common problem here ? Is the symptoms for the "Xclamp issue" always "the red ring of death"?
I had my launch console replaced because it would keep freezing randomly, games, xbox dashboard, xbox arcade, media center, it didnt matter.. Now my new refurb is about...4-5 months old and its starting to get disc read errors. I will be playing along, then the side window pops up "Disc read error, please clean disc and restart blablabla". This happens on multiple games, and all of the discs are pristine.
I had my launch console replaced because it would keep freezing randomly, games, xbox dashboard, xbox arcade, media center, it didnt matter.. Now my new refurb is about...4-5 months old and its starting to get disc read errors. I will be playing along, then the side window pops up "Disc read error, please clean disc and restart blablabla". This happens on multiple games, and all of the discs are pristine.
Queasy
Moderator<br>Console Gaming
Go to the xbox-scene forums (Cooling Mod section on this link). They have plenty of topics about the X-Clamp there. This one in particular details how to replace it.
From what I've seen, that's exactly what's going on. Initial rate of failure is around what Microsoft says (but still rather unacceptable). The cause of the issue is entirely known and isn't terribly difficult to fix, but M$ either doesn't care or is being cheap. The rate of failure for refurbs though seems to be really high from all I've seen. People going through 4-5 refurbs is just ridiculous. IMO, in addition to fixing the x-clamp problem, they need to implement a new policy of first xbox fails -> refurb -> refurb -> new xbox. Sure, its time consuming, but 80+% of refurbs are working fine atm. Immediate new xbox's is just as ridiculous as not replacing after 2 refurbs.
It probably is a higher than the number they say but it's nowhere near the number some people make it out to be. People who have it fail want to complain so they go posting, but you don't see any 'My 360 is working just fine today posts'.
Most people are just throwing numbers around with no way to even validate them. It's not because you know a few people for who's failed that it means that 1 out of every 2 fails...
Most people are just throwing numbers around with no way to even validate them. It's not because you know a few people for who's failed that it means that 1 out of every 2 fails...
blurredvision
Lifer
I think the number is pretty high. This has been a MAJOR problem for over a year and a half now, and you don't think that is significant? I'm not saying the number is 1 out of 2, but could be as low as every 1 out of 10, and it's still a major issue with these consoles.
I just spoke to a friend earlier this week, and his bit the dust with the 3 rings after having his since May 06. Out of the 6 people I know with a 360 (including me), 4 of us have gotten the 3 ring error (unfortunately, this still includes me). My brother's console is still going strong after buying it in Feb 06, and one of my friends just go his 2 months ago, so we'll see how he does in the long run.
RagingBITCH
Lifer
Good info in this shtread. I've never had an issue with mine.
Fingolfin269
Lifer
I'm not convinced the failure rate is all that high. The problem is people who do have a problem become even more ticked off when their first, second, and third replacements blow because they were given refurbs of previously bad systems. I don't know anyone who has had an issue with the 360 but this is also anecdotal evidence so...
Cellulose
Senior member
Had no previous issues until I put in a brand new copy of Forza 2 today. The system freezes every time I start a race. Called Microsoft and was told to try the game on another console and another copy of the game on my console. How am I meant to get another copy of the game?? And how would someone with no friends try it on another person's console?
I'm in the UK, does anyone know if the X box will be replaced if the Forza DOES work on another console? Don't know how to get another copy of the game however...
I'm in the UK, does anyone know if the X box will be replaced if the Forza DOES work on another console? Don't know how to get another copy of the game however...
Fingolfin269
Lifer
You can't return it for the same title?
Yreka
Diamond Member
Thats how my first failed xbox started... It would freeze on Viva Pinata much to the chagrin of my wife and son. At that time, the game was a long term rental (gamefly) so we bought the game figuring it was a problem with the rental disc. Well, the new one started doing the same thing, then spread to many of our other games. Luckily that system was under warranty, so they sent me a new (refurb), not sure about the UK though.. I would imagine if its under Warranty you shouldn't have a problem.
Queasy
Moderator<br>Console Gaming
My first 360 failed right after the first mandatory update (before the first Spring Update). I rented Full Auto at approximately the same time so I'm not sure if it was the update or the game. MS gave me a replacement even though I was just out of the 3-month warranty period at the time.
I've got two 360s now. Both under warranty for ~2 more years. I haven't had any problems with the replacement that MS sent or the other one I bought for my wife to put in our bedroom.
It will be interesting to see how the '3-red light' issues go from this point forward since MS is now adding an extra heatsink to the GPU. Then the much heralded 65nm refab of course.
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