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Microsoft offers free replacement of defective IntelliMouse Explorer, IntelliMouse Optical or WheelMouse Optical.

H

Harvey

Administrator<br>Elite Member
Shamelessly ripped from CoffeeGuru's post in Hot Deals (with thanks) 🙂

Microsoft Mouse Letter

Does anyone know the "back story" behind this?

If you live in the United States, and have an IntelliMouse Explorer, IntelliMouse Optical or WheelMouse Optical , Microsoft will replace it free of charge, provided that you send in the coupon below and required proof of purchase.

Link to Coupon

The proof of purchase includes a xerox of the underside of the mouse.

The defect causes Windows to hang after you move the mouse. Given that Windows hangs all the time, it seems to me that just about any MS Wheel mouse owner can in good conscience apply for this offer.

You don't have to send back the defective mouse.
 
Nice link, Harv. You can also call the 800 number or fill out the support form @ the MS support site for those that are interested in getting a replacement.
 
Not news really.

Just got a replacement sent to me after I filed an incident report relating to the wheel/button sticking.

They are guaranteed, after all.
 
Well, I didn't capitalize on this issue, but a while back my Intellimouse Explorer died, so I called MS and they sent me a new one free of charge, and it was an OEM mouse. So I assume that it works for all Mices, not just retail mices.
 
I know that for the Intellimouse Explorer at least, there's always been a lifetime warrantee. Not sure about the others.
 
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