Originally posted by: ProviaFan
Originally posted by: pcgeek11
Just for your information MS will probably replace the broken mouse free of charge. I had a first edition explorer mouse that went bad after 4 yesrs and they sent me a new one free and zero shipping.
pcgeek11
I couldn't find RMA information on Microsoft's hardware site, and Newegg won't take it since it's over a year old. I must have not looked hard enough. Anyway, having a spare mouse is never a bad idea...
I just found the original information I got in the Hot Deals section:
Reposting Here:
ressurecting the old thread because I have a mouse that died and had to dig it up. Though it might be helpful to anyone new around here. QUOTED from Wino:
The Skinny: Replace your Microsoft mouse (intellimouse, wireless, usb, ps2, whatever) for FREE.
*** YOU DO NOT NEED TO SUPPLY YOUR SALES RECEIPT, RETURN YOUR OLD MOUSE, OR PAY ANY SHIPPING CHARGES. ***
Note: Refer to the warranty or call the toll free number if you have any questions about Microsoft's policy. Below I'll outline the information given to me over the phone by a Microsoft Supplemental Parts rep.
If you call Microsoft Supplemental Parts (800-360-7561 toll free USA & Canada) they will give you a fax (716-447-7330). All you have to do is fax them the following:
1) To: Microsoft Supplemental Parts (<- rep said this was important)
2) your first & last name
3) address
4) telephone number
5) email address
6) photocopy of the bottom of your mouse, with a setting clear and light enough to show the Product ID information on the mouse.
Two days ago I sent them faxes for 2 of my mice (personal, not business). I received the following today:
Quote
Thank you for your recent Microsoft order. Please note that one or more of the items in your order has changed status. Your order details are listed below:
Your Order Number: (snip)
Order Date: 02/11/2003
Ship to:
(snip)
Sold to:
(snip)
Item(s) shipped.
Ship Date: 2/12/03
Description: INTELIMSE EXPLR 3.0 W32 PS2/USB EN (Part No: B75-00057)
Qty: 2
Price: $0.00
Ext. Price: $0.00
SubTotal $0.00
Shipping/Handling $0.00
Tax $0.00
------------------------------------------
Total $0.00
Payment Type: No Charge
Your order shipped via AIRBORNE, your tracking number(s) is: (snip) and you can track your order at
http://www.airborne.com
You may check the status of your order anytime by clicking on the following link:
(snip)
Or you may visit
https://status.microsoft.upgrade.com/scripts/microsoft_ics/microsoft_ics.asp and enter your Order Status ID Code.
Your Order Status ID Code is (snip)
**********************************
Do not reply to this e-mail. This message was sent to you using an automated system. This e-mail alias is not monitored for replies. If you need help, please contact us through one of the methods described below.
**********************************
If you have additional questions about your order, please call Customer Service, Monday through Friday, between 8 a.m. and 10 p.m. EST, at 800-360-7561 (toll-free in the United States and Canada).
Thank you for shopping with Microsoft.
If I knew it was this easy earlier, I wouldn't have lived for so long with an annoying double click problem in my mouse which I noticed a few months ago during a rather... emotional Urban Terror q3 mod game. =)
UPDATE:
=========
It turns out that each different type and model of M$ hardware product has
a specific warranty duration, so you need to keep this in mind when you
call. This table shows the various products and warranty durations:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q173715
The rodents themselves, in addition to the PN, also have a manufacturing
date code on the bottom label. It will be a 4 digit #, often in different
looking print, like 0299 or 4101. The last two digits are the year and
the first two are the week, so 41st week of 2001 for the latter date code.
If they ask you the date you put the rodent into service, it needs to be
within the warranty for that product, and not TOO far after the manufacture
date.
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