Microsoft Corp Operations: Do they need to hire Tech Support?

[J0hnny]

Would Microsoft even need a tech support group like a help desk?

Would their programmers have administrative rights?

Are they strict like my company where they monitor all web surfing, restrict file installations, monitor email, etc.? And if so, wouldn't the helpdesk / IT department have to be INSANELY SMART?

 

[five40]

I would guess yes they have a help desk, full of semi-normal people. Not everyone in their office is a programmer. You know they have financial, marketing, HR, etc... which is full of total computer idiots.

 

[InlineFive]

It must be a tough job having to administer l337 troublemaker programmers...

 

[spidey07]

they are probably setup similar to other large enterprises. Just because they have the largest population of people who can't write software doesn't mean they know how to run an IT department.

As far as I know, they have an IT department that is responsible for infrastructure. might even have outsourced help desk to india?

 

[Fritzo]

You can only be a master of one field. A programmer isn't going to know much about IT, and vice versa. You have troubleshooters in any technical field.

 

[Doggiedog]

The same could probably be said for Cisco.

 

[Nocturnal]

Ask Ameesh. He used to be a programmer there.

 

[J0hnny]

Originally posted by: PorBleemo
It must be a tough job having to administer l337 troublemaker programmers...

That's what I want to know. Don't they experience a lot of people who think they're so much better than the help desk?

 

[Kibbo]

I wonder if they use Linux.

 

[Wahsapa]

im gonna guess and say nobody at M$ is smart

and im sure they have a super secret linux lab to try and rip off ideas/code :evil:

 

[wiredspider]

Gonna take a stab and say NO

 

[Descartes]

Originally posted by: Fritzo
You can only be a master of one field. A programmer isn't going to know much about IT, and vice versa. You have troubleshooters in any technical field.

That's not true... at all. It might be true in some cases, it's certainly not the case for most. Programmers have to have knowledge of nearly everything in most cases.

 

[NogginBoink]

MS employees are pretty much all local admins.

Their IT dep't mandates security patches but other than that it's pretty much free reign.

Their internal helpdesk duties are outsourced.

 

[spidey07]

Originally posted by: Descartes

Originally posted by: Fritzo
You can only be a master of one field. A programmer isn't going to know much about IT, and vice versa. You have troubleshooters in any technical field.

That's not true... at all. It might be true in some cases, it's certainly not the case for most. Programmers have to have knowledge of nearly everything in most cases.

umm, no. All they do is code. That's why we call them code monkeys and pay them crappy salaries.

They haven't a clue about IT.

 

[imported_Strang]

I used to work at the MS internal helpdesk (I worked for a vendor onsite until it was all outsourced). Users had local admin rights and it was fairly chaotic. I was in the Messaging Department and thus would get flooded with calls whenever the mail servers would have problems (which, at the time, was every other day, heh).

And yeah, you'd get a few jackasses who would be holier-than-thou despite not being able to use something as straightforward as Outlook.

 

[bleeb]

Originally posted by: Nocturnal
Ask Ameesh. He used to be a programmer there.

 

[Yzzim]

Originally posted by: Nocturnal
Ask Ameesh. He used to be a programmer there.

Thought he was a janitor?

 

[DurocShark]

Originally posted by: Yzzim

Originally posted by: Nocturnal
Ask Ameesh. He used to be a programmer there.

Thought he was a janitor?

There's a difference at M$?

 

[NogginBoink]

Originally posted by: Strang
I used to work at the MS internal helpdesk (I worked for a vendor onsite until it was all outsourced). Users had local admin rights and it was fairly chaotic. I was in the Messaging Department and thus would get flooded with calls whenever the mail servers would have problems (which, at the time, was every other day, heh).

And yeah, you'd get a few jackasses who would be holier-than-thou despite not being able to use something as straightforward as Outlook.

Outlock is anything but straightforward!

 

[imported_Strang]

Originally posted by: NogginBoink

Originally posted by: Strang
I used to work at the MS internal helpdesk (I worked for a vendor onsite until it was all outsourced). Users had local admin rights and it was fairly chaotic. I was in the Messaging Department and thus would get flooded with calls whenever the mail servers would have problems (which, at the time, was every other day, heh).

And yeah, you'd get a few jackasses who would be holier-than-thou despite not being able to use something as straightforward as Outlook.

Outlock is anything but straightforward!

Well, the basic functionality is straightforward. You can sub Word in for Outlook and get the same results.

Developers and the like were much better to deal with than administrative assistants, however (and executives were usually the easiest to deal with).

 

[Phoenix86]

Originally posted by: PorBleemo
It must be a tough job having to administer l337 troublemaker programmers...

It can be difficult administring ANY programmers... They know how to program, but don't know sh!t about the OS or hardware anymore than I know how to program. Yet, they seem to "know it all" because they can make the computer say "hello."

 

[rudeguy]

Originally posted by: DurocShark

Originally posted by: Yzzim

Originally posted by: Nocturnal
Ask Ameesh. He used to be a programmer there.

Thought he was a janitor?

There's a difference at M$?

ZING!

 

[hevnsnt]

Originally posted by: J0hnny
Would Microsoft even need a tech support group like a help desk?

Would their programmers have administrative rights?

Are they strict like my company where they monitor all web surfing, restrict file installations, monitor email, etc.? And if so, wouldn't the helpdesk / IT department have to be INSANELY SMART?

Lemme guess.. You are not out of highschool yet.

 

[NogginBoink]

Originally posted by: Phoenix86

Originally posted by: PorBleemo
It must be a tough job having to administer l337 troublemaker programmers...

It can be difficult administring ANY programmers... They know how to program, but don't know sh!t about the OS or hardware anymore than I know how to program. Yet, they seem to "know it all" because they can make the computer say "hello."

The developers I talk to at MS wrote the OS. They are *VERY* knowledgeable about the OS.

They are also very knowledgeable about hardware, some of them can quote chapter and verse of the ACPI spec.

 

[Phoenix86]

-ANY- That's a key word NogginBoink, it's all caps for a reason. I'm pretty sure the devs who wrote the OS are familiar with it, thank you capt. obvious.