- Aug 16, 2001
- 22,505
- 4
- 81
Here is the story,
MCI is my longdistace/international phone service provider.
I signed up with them on the web in the beginning of Februari. It should take around a week to get it all activated. 2 weeks went by and still no phone.
Called them up the first trime and asked why it doesn't work. After being redirected 3 times and navigating through layers and layers of menus on the phone they told me that my local company had a block on my phone and that they forgot to tell me to talk to my local company.
OK, did that and found out I had to make a $85 deposit with them (WTF!!). Now my phone should work within 48 hours.
48 hours later and still no phone. Called MCI again and complained. Once again redirected xxxx times and navigating layers of menus. Same promise again. 'Your phone will work within a few days'.
Accepted and almost forgot about it until 4 weeks later when I needed to make an international call.
NO PHONE!!! WTH. Called MCI again and complained, and yes I was promised my phone would work within a couple days. Finally after around 10 more complaints the phone suddenly worked and I could make some calls. This was the later part of April!!
3 days ago a lady from MCI called and woke me up early in the morning saying they would shut down my phone. OMG! What are they up to. She went on about a $100 bill I never received and then started talking about a 'high toll rate' and they were charging me $2.20 a minute for international phone calls.
She could not tell me why and could not give any information about my current service with the because she was with the HIGH TOLL DEPARTMENT. I should call the FINANCING DEPARTMENT to find out what has happened. OK, called and they said I had never signed up for a service and the current service was activated by mid April. (???????) Asked them why my phone was shut down and blocked, and what happened to my original account from Februari. Guess what! They couldn't answer that and I had to talk to CUSTOMER SERVICE.
Called customer service and asked them to look at my bill and see what was going on. They could not bring my latest bill up on their screens because I hadn't payed it yet!! Explained to them that I had never seen any bill from them and definitely no bill of $100. The answer was still that I had never signed up for any service with them. I asked them why they charged me over $2/min. No answer and I was redirected to the HIGH TOLL DEPARTMENT again!!!
I gave up after over 1 hour on the phone and went to work mad as hell.
Today I called them again and told them all about this and was once again redirected way too many times and navigating layers of menus.
Finally I almost told them to f--k themselves and cancel everything.
This time I ended up in the BLOCKING DEPARTMENT and he discovered there were some weird things going on . He apologized and said the block would be removed ASAP. I was then once again redirected to FINANCING DEPARTMENT........
I asked them if they could clear up all this internally without wasting my time and have me redirected for hours.
Answer: NO, THE OTHER DEPARTMEBTS ONLY TAKE CALLS FROM CUSTOMERS.
Hello!!!!! Don't they have ANY kind of comunication internally at MCI?
I mean, what is so difficult about talking to another department INSIDE the company and get this over with?
Finally a lady apologized again to me for my inconvenience and she would credit parts of this amount on my next bill and send a copy of the $100 bill which I still need to pay.
I still do not know if my phone will work on Monday.
Bottom line:
STAY WAY CLEAR OF MCI. They DO suck!
Sorry for this rant but this kind of sub-par, useless customer service just ticks me off.
:|
MCI is my longdistace/international phone service provider.
I signed up with them on the web in the beginning of Februari. It should take around a week to get it all activated. 2 weeks went by and still no phone.
Called them up the first trime and asked why it doesn't work. After being redirected 3 times and navigating through layers and layers of menus on the phone they told me that my local company had a block on my phone and that they forgot to tell me to talk to my local company.
OK, did that and found out I had to make a $85 deposit with them (WTF!!). Now my phone should work within 48 hours.
48 hours later and still no phone. Called MCI again and complained. Once again redirected xxxx times and navigating layers of menus. Same promise again. 'Your phone will work within a few days'.
Accepted and almost forgot about it until 4 weeks later when I needed to make an international call.
NO PHONE!!! WTH. Called MCI again and complained, and yes I was promised my phone would work within a couple days. Finally after around 10 more complaints the phone suddenly worked and I could make some calls. This was the later part of April!!
3 days ago a lady from MCI called and woke me up early in the morning saying they would shut down my phone. OMG! What are they up to. She went on about a $100 bill I never received and then started talking about a 'high toll rate' and they were charging me $2.20 a minute for international phone calls.
She could not tell me why and could not give any information about my current service with the because she was with the HIGH TOLL DEPARTMENT. I should call the FINANCING DEPARTMENT to find out what has happened. OK, called and they said I had never signed up for a service and the current service was activated by mid April. (???????) Asked them why my phone was shut down and blocked, and what happened to my original account from Februari. Guess what! They couldn't answer that and I had to talk to CUSTOMER SERVICE.
Called customer service and asked them to look at my bill and see what was going on. They could not bring my latest bill up on their screens because I hadn't payed it yet!! Explained to them that I had never seen any bill from them and definitely no bill of $100. The answer was still that I had never signed up for any service with them. I asked them why they charged me over $2/min. No answer and I was redirected to the HIGH TOLL DEPARTMENT again!!!
I gave up after over 1 hour on the phone and went to work mad as hell.
Today I called them again and told them all about this and was once again redirected way too many times and navigating layers of menus.
Finally I almost told them to f--k themselves and cancel everything.
This time I ended up in the BLOCKING DEPARTMENT and he discovered there were some weird things going on . He apologized and said the block would be removed ASAP. I was then once again redirected to FINANCING DEPARTMENT........
I asked them if they could clear up all this internally without wasting my time and have me redirected for hours.
Answer: NO, THE OTHER DEPARTMEBTS ONLY TAKE CALLS FROM CUSTOMERS.
Hello!!!!! Don't they have ANY kind of comunication internally at MCI?
I mean, what is so difficult about talking to another department INSIDE the company and get this over with?
Finally a lady apologized again to me for my inconvenience and she would credit parts of this amount on my next bill and send a copy of the $100 bill which I still need to pay.
I still do not know if my phone will work on Monday.
Bottom line:
STAY WAY CLEAR OF MCI. They DO suck!
Sorry for this rant but this kind of sub-par, useless customer service just ticks me off.
:|