McAfee Antivirus Update Causes Problems for Home and Enterprise Customers

[Chiefcrowe]

https://www.pcworld.com/article/261...oblems_for_home_and_enterprise_customers.html

 

[McAfeeInc]

[FONT=&quot]On Friday, McAfee issued an update that resulted in disruption of Internet service and McAfee product functionality errors for some customers. We deeply regret any impact this may have had and offer our sincere apologies for any inconvenience and concern that this may have caused you. [/FONT]

[FONT=&quot]Our first priority was and continues to be helping our customers get their PCs running reliably, confidently, and securely. We are continuing to work diligently to help customers get up and running. [/FONT]

[FONT=&quot]Consumers experiencing Internet connectivity issues should reboot their computers in safe mode (in most cases as the computer is booting press and hold the "F8 Key"). Once in safe mode, the consumer should have Internet connectivity. In the browser, they should type http://mvt.mcafee.com, to run the McAfee Virtual Technician. Once the MVT has been run, the consumer may reboot in regular mode and the issue should be resolved.[/FONT]

[FONT=&quot]Alternately, the issue can be resolved by uninstalling the current McAfee software, re-booting the computer, and re-installing the updated McAfee software via the instructions outlined in the Knowledge Base Article published by McAfee Technical Support at http://service.mcafee.com/FAQDocument.aspx?id=TS101446.[/FONT]

[FONT=&quot]Impacted ISP customers may need to log-in to the ISP portal to access and reinstall the current McAfee software.[/FONT]

[FONT=&quot]For users experiencing an error message when they open McAfee console, McAfee recommends running the MVT utility available for download at: mvt.mcafee.com. This tool will automatically update the user and address the error messages they see in McAfee console.[/FONT]

[FONT=&quot]Once this process has been completed, the issues including Internet access should be restored. Please note that this knowledge base article will continue to be updated on an ongoing basis.[/FONT]

[FONT=&quot]Again, we offer our sincere apologies and know that we are working to help our customers.[/FONT]

 

[midwestfisherman]

Again!