So we finally went ahead and purchased a new car a couple of months back, a 2005 Mazda 6 Sport Wagon from a dealership in the closest big city to where I live (500 kilometers). The car itself is brilliant, everything we wanted, and much more.
However, when we bought the car we signed all the papers etc., and then they told us that there was only one key for the vehicle (that could be found), and that they would send along the second key when they located it at the dealership. One month goes by, and no key. I phone, and they admit they can't find it, and 'forgot' to call and tell us. We can' just get one cut either, because of some programming chip in the key.
If we had two keys, it would be a simple matter to program a third. Since we only have one, we must take the car into the dealership Monday to Friday 9 a.m.-1 p.m. to get the keys cut, and a call must be made to Mazda Canada to get some special code to do this. After some requests, we were granted that it would done without charge, and a 3rd key would be provided to attone for our inconvenience.
I have gone to the closest dealership (200 km), and the day I was there (with appointment), one of the techs was at a funeral, and the other had a death in the family and was away, so they couldn't squeeze me in to another tech's schedule. Thanks for the appointment then jokers.
Now I call the dealership 500km away, and although they're open for business, Mazda Canada won't be open. AAARGH. Just want 2 keys, is that too much to ask?
Lesson learned? Shop local.
Cliff's:
1. Bought new car, came with only 1 of 2 keys.
2. Mazda's draconian system to get another cut is hassling us.
3. I have learned to shop local I guess.
However, when we bought the car we signed all the papers etc., and then they told us that there was only one key for the vehicle (that could be found), and that they would send along the second key when they located it at the dealership. One month goes by, and no key. I phone, and they admit they can't find it, and 'forgot' to call and tell us. We can' just get one cut either, because of some programming chip in the key.
If we had two keys, it would be a simple matter to program a third. Since we only have one, we must take the car into the dealership Monday to Friday 9 a.m.-1 p.m. to get the keys cut, and a call must be made to Mazda Canada to get some special code to do this. After some requests, we were granted that it would done without charge, and a 3rd key would be provided to attone for our inconvenience.
I have gone to the closest dealership (200 km), and the day I was there (with appointment), one of the techs was at a funeral, and the other had a death in the family and was away, so they couldn't squeeze me in to another tech's schedule. Thanks for the appointment then jokers.
Now I call the dealership 500km away, and although they're open for business, Mazda Canada won't be open. AAARGH. Just want 2 keys, is that too much to ask?
Lesson learned? Shop local.
Cliff's:
1. Bought new car, came with only 1 of 2 keys.
2. Mazda's draconian system to get another cut is hassling us.
3. I have learned to shop local I guess.
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