I just got off the phone with a Qwest billing representative. Just like I do at the end of every month, I called them up, asked how much I owed, & paid the balance in full via credit card. The first guy I talked to happened to mention another $60.99 in "wireless charges" that were on "final bill" - as in one step away from collections. WTF? I asked him when it was from... FEBRUARY?
Since he couldn't look at the contents of the bill he sent me to a billing representative.
He itemized the charges, & odds are I probably did owe them... But then I asked him...
Me: Why didn't anyone tell me there were additional charges on my account? This is July now, which means I've paid 4-5 bills since then with no mention of outstanding balances.
Him: Well, the charges are on two separate screens. Unless a customer specifically asked us to check outstanding charges we wouldn't normally do that.
Me: So if I didn't know the charges were there, & you guys don't check... What would have happened if that bill had just sat there?
Him: It would have gone outside Qwest for collections, at which point it would begin to affect your credit. Our credit management group could tell you more about that.
Me: (trying really hard to avoid being too sarcastic) Doesn't it seem a little curious that I would call in every month asking how much I owed, paying it in full, yet you wouldn't tell me about charges that were unpaid?
Him: (no reply)
If I had gotten marks on my credit history due to that I would have been :|PISSED:|. What more can I do besides call them & ask them to charge the total amount(s) I owe to my credit card?
Viper GTS
Since he couldn't look at the contents of the bill he sent me to a billing representative.
He itemized the charges, & odds are I probably did owe them... But then I asked him...
Me: Why didn't anyone tell me there were additional charges on my account? This is July now, which means I've paid 4-5 bills since then with no mention of outstanding balances.
Him: Well, the charges are on two separate screens. Unless a customer specifically asked us to check outstanding charges we wouldn't normally do that.
Me: So if I didn't know the charges were there, & you guys don't check... What would have happened if that bill had just sat there?
Him: It would have gone outside Qwest for collections, at which point it would begin to affect your credit. Our credit management group could tell you more about that.
Me: (trying really hard to avoid being too sarcastic) Doesn't it seem a little curious that I would call in every month asking how much I owed, paying it in full, yet you wouldn't tell me about charges that were unpaid?
Him: (no reply)
If I had gotten marks on my credit history due to that I would have been :|PISSED:|. What more can I do besides call them & ask them to charge the total amount(s) I owe to my credit card?
Viper GTS
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