<<Maxtor doesen't have a very good reputation with the mom&pop shops I've talked with.. Based on defects, and RMAs, from the 2 local shops that I've talked with>>
Thats two, 2 local shops, enough to be a representative source? I didnt think so.
The high RMA rates, first, you'd have to keep in mind that Maxtors sell A LOT more hard drives through retail channels and such, and eventhough the number seem to be much larger, but the percentage might be just around the same. Second, they are widely avaiable at places like Fry's Electronics, BestBuy and CompUSA, so they are more likely to be bought and installed by a user that does not know wth they are doing, and therefore are more likely to cause a problem themselves which will later be a poor reflection on Maxtor.