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Maxtor RMA policy...

V

virtualmerge

Junior Member
I recently submitted an "Advance RMA" for a defective Maxtor 40G 7200 drive. When the replacement drive came, it was a 60Gig 7200 rather than a 40. Is this standard policy for some manufacturers to give upgrade equipment for your trouble?

Because the advance RMA required me to enter a cc number, I don't want to be stuck with the charge for a 60G drive when I send them back the 40G. Otherwise, I would quietly go on my way, be very happy, and not give it a second thought.

Thanks,

J
 
they will only upgrade if they particular model is not in stock. if it were me id call them up and let them know, just because im a nice guy.

if you arent it still might be in your best interest to double check. they do have your cc info and if you got the wrong thing is it worth the hassle of having to fight the charge and so on? to me it wouldnt be.
did you do this on the phone or over the webpage? if on the webpage maybe you entered the wrong sn/model or something and told them you had a 60 gig when it was actually a 40. they wouldnt be happy when they get a 40 in. just what i would do though, call them and see what's up. i, however, would not pay for shipping the 60 gig drive back to them if it was a mistake.
 
Good point Bruno, I think I will give them a call and let them know. I'd rather just get what I am supposed to rather than trying to squeak out a deal and paying for it in the long run.

Thanks for the help.

J
 
I am in the middle of an RMA with Maxtor. I did a Standard RMA. I sent the drive on the 7th and UPS del. on the 8th. They say they will send the replacement drive 1-2 days from the receipt of the bad drive. I called on the 14th because they still did not show even receiving my returned drive. I gave the CSR my tracking #, she said that they still don't show getting the drive, but would send the replacement anyway because I had had Tracking Number. We'll see.
 
Hey Fly,

I must have some of the worst luck with Maxtor drives... I also submitted a standard RMA for a 13.5G 7200 drive due to a semi-spectacular head crash. I am planning on shipping the drive(s) in the next couple days, and of course will get the tracking # just to cover myself. Thanks for posting your experience, and good luck to ya.

J
 
I got my replacement drive today! They shipped it 2nd day air! I am happy. My only regret is that I did not call them earlier!
 
*WHEW!*

Called Maxtor today and confessed to them of the 60G drive they sent. Luckily, I get to keep it! Looks like Bruno was right, and now I'm curious about the 13.5G I am going to send. I know better than to get my hopes up, but who knows, lightning could strike twice.

Thanks for the advice and help everyone.

J
 
This is Maxtor's standard policy:

If the drive you RMA isn't in stock, they will send you the next model up at no extra charge.

Nobody likes to deal with an RMA, but Maxtor's policy really goes the extra mile here... 🙂
 
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