maxtor is pissing me off

[Skiddex]

sorry, but i had to rant.

so i bought a 160gb hard drive used and it ended up being dead so i called maxtor tech support to get it rma'ed. turns out, back in feburary, a previous owner opened an rma on the drive for some reason and never sent it in. they did the whole put your credit card on file and maxtor sent them a new drive. now maxtor is telling me that i cant rma the drive because it is an open rma on that serial. i questioned the tech why they didnt charge the credit card for the drive that they never got back and just close the rma and let me rma it. he put me through to his supervisor and he gave me the same crap. so basically, im stuck with a dead 160gb drive.

just doesnt make sense to me on maxtors part.

/rant

 

[amaiman]

That's always a risk when you purchased used hardware. Maxtor should really have charged the other guy, though...Maybe there was some problem with his credit card and they weren't able to charge him.

Anyway, since you would be returning the old drive to them, I don't see why they can't take it back for exchange from you. I could understand if they didn't want to take your credit card and ship first, but they should at least send you at a new/refurbished one after they receive the broken one from you.

 

[DaveSimmons]

a previous owner opened an rma on the drive for some reason and never sent it in. they did the whole put your credit card on file and maxtor sent them a new drive. now maxtor is telling me that i cant rma the drive because it is an open rma on that serial.

so the person who sold it to you is at fault not maxtor -- he essentially stole the drive from maxtor by not sending it in, and perhaps used a fake, expired or stolen CC.

I'd be ranting about the person who sold you a defective drive that they had already RMA'd (but never returned), not Maxtor. In fact I'd be going after them for fraud.

Dell won't give you warranty service on a stolen laptop, either.

 

[Adul]

Originally posted by: DaveSimmons

a previous owner opened an rma on the drive for some reason and never sent it in. they did the whole put your credit card on file and maxtor sent them a new drive. now maxtor is telling me that i cant rma the drive because it is an open rma on that serial.

so the person who sold it to you is at fault not maxtor -- he essentially stole the drive from maxtor by not sending it in, and perhaps used a fake, expired or stolen CC.

I'd be ranting about the person who sold you a defective drive that they had already RMA'd (but never returned), not Maxtor. In fact I'd be going after them for fraud.

Dell won't give you warranty service on a stolen laptop, either.

pretty much what I am thinking.

 

[CQuinn]

My guess is you can do an rma, and charge a replacement drive for less that the cost of buying it retail.

Also, sometimes the replacement drive is better than the one that was rma'd, due to lack of
a matching model to replace.

Someone could run a pretty good scam, claiming an rma on a "defective" drive, and paying
factory costs to get news (and sometimes better) ones shipped in. Which might be why
Maxtor has that one drive per rma policy in place.

You might call that supervisor back and see if Maxtor is willing to assist in pressing fraud charges
against the seller.