Maxtor has stellar customer service!

[RaynorWolfcastle]

So my 60GB D740X drive had started making a high pitched whining noise so I called Maxtor to inquire on whether or not there was anything I could do about it. I was on hold for about 30 secs before a CS representative picked up. After asking me a few questions about the drive (what is the problem? Are you sure it's the drive?) he told me I should RMA it even though their software told me that the drive didn't have any bad sectos - no fuss, no reluctance. He took my info, and told me it would ship soon (I requested an Advanced RMA).

I got it 2 days later (today) via UPS Express overnight, they sent me an 80 GB drive to replace my 60GB dying unit.

Thumbs up to Maxtor for their stellar customer service. I just wish I'd gotten the guy's name to write an email to his supervisor complimenting his professionalism and helpfulness.


[mini-rant] I wish Dell would take tips from Maxtor. They gave me one hell of a run-around when I had to use their customer service :| [/mini-rant]

 

[Chadder007]

Same thing here yesterday. I had a 20 gig start squealing when it started to spin up and SMART detected imminate HD failure. They are shipping out a replacement now too. One year old drive BTW.

 

[MarkFahey]

GO MAX GO!!!

 

[Switch7]

Ya, I RMA'd a 100GB WD about a month ago due to that nasty whinning.

I didn't think WD would like me RMAing something that their software said wasn't borked, but this sucker had to go. It was driving me crazy. They took care of me too, advance replacement was here in under a week. New drive was fantastic. When your in the business of people's data, I think you've got to take specific care of your customer base.

 

[DaTT]

I too would like to complimanet the customer service of yet another HDD manufacturer....Fujitsu. Although I do not use their product anymore, when my 20GB drive crapped out (3 years after I bought it), they said I could either send the drive to them and get a check for $105, or take it out personally and receive a replacement drive no questions asked.

 

[GTaudiophile]

I've owned three Maxtor drivers (2 Maxtors, 1 Quantum) and all have performed wonderfully. I won't use another brand!

 

[mroptimistic]

I had a quantum and then upgraded to the maxtor d740x, very happy with it. Always comforting to know that if something goes wrong you wont have to deal with crappy customer service

 

[madthumbs]

I just chit-chatted with a shop owner who told me that the only drive that beats maxtors for reliability is probably Samsung which are harder to find. They even have better rma service.

 

[LED]

Maxtor has never let me down with RMA'ing eventhough I was sad when Quantum sold out to them...and madthumbs, I was very disappointed with Samsungs, reliability, perfomance and Service a few years back but I guess they may have changed cause they needed it!