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Maxtor Drive Suddenly Quit Working

fausto412

fausto412

Member
Maxtor Drive Suddenly Quit Working
The bios doesn't see it anymore. It makes a somewhat of a clicking sound. It has valuable data I would like to get out of it. I see there is a firmware update available but don't know how to flash it since bios doesn't see drive.


Model:stm31000334as
P/N: 9hm13l-336
firmware: mx15
date code: 09172 site code: tk

My drive is affected by a known issue that made the news last year, i had no idea my drive was part of it....but how do you know 100% if the reason your drive just all of a sudden dropped off your bios is fixable by this firmware update? what other symptons are there to these problems?


i'm sending the drive in to Seagate's i365 service but would like to know if there is any more info available or if i'm at the mercy of i365 which quoted me 700 to 2000 if the drive isn't fixable by update.

has anyone here unbricked a drive that i365 said firmware couldn't fix?

any help would be appreciated.
 
That is totally weird... I have I think the exact same drive and I have been using it as a media drive for about 3 years. I just decided to check it's health using hdtune and this is what came up:

Untitled-1.png


I should probably buy a new HDD before this one kicks huh?
 
Here's one company's take on that Seagate/Maxtor's disk/BIOS recognition problem. This information is from more than a year ago:

http://www.diskeng.com/data-recovery-news.htm

"February 2009 - Seagate firmware issue. 500GB - 1.5TB, this includes Barracuda 7200.11, Barracuda ES.2 SATA, and DiamondMax 22 drives, with firmware revisions DE12, HP12, SD15, SD16, SD17, SD18, SD35 and MX15. We have seen a significant rise in emergency data recovery requirements from many of these Seagate hard drives. The hard drive is not recognised in BIOS or the drive reports as 0LBA. Our data recovery engineers confirmed that the drives were failing due to a serious firmware bug, so the hard drives were not detected in BIOS. Our research and development engineers have investigated the Seagate firmware failure and can now successfully recover all of the data from these firmware affected drives. If you encounter a problem with your Seagate drive, safely power down the disk and contact us immediately for expert advice and professional data recovery..."
 
allthatisman said:
That is totally weird... I have I think the exact same drive and I have been using it as a media drive for about 3 years. I just decided to check it's health using hdtune and this is what came up:

Untitled-1.png


I should probably buy a new HDD before this one kicks huh?
Click to expand...

i strongly suggest that...and update your firmware too. backup everything before updating firmware. lots of people have problems updating firmware.
 
RebateMonger said:
Here's one company's take on that Seagate/Maxtor's disk/BIOS recognition problem. This information is from more than a year ago:

http://www.diskeng.com/data-recovery-news.htm

"February 2009 - Seagate firmware issue. 500GB - 1.5TB, this includes Barracuda 7200.11, Barracuda ES.2 SATA, and DiamondMax 22 drives, with firmware revisions DE12, HP12, SD15, SD16, SD17, SD18, SD35 and MX15. We have seen a significant rise in emergency data recovery requirements from many of these Seagate hard drives. The hard drive is not recognised in BIOS or the drive reports as 0LBA. Our data recovery engineers confirmed that the drives were failing due to a serious firmware bug, so the hard drives were not detected in BIOS. Our research and development engineers have investigated the Seagate firmware failure and can now successfully recover all of the data from these firmware affected drives. If you encounter a problem with your Seagate drive, safely power down the disk and contact us immediately for expert advice and professional data recovery..."
Click to expand...


i had seen similar things on the subject. looking for feedback from people who corrected the issue or dealt with seagate and got it fixed. i'm shipping my drive tonight or tomorrow morning.
 
fausto412 said:
Maxtor Drive Suddenly Quit Working
Click to expand...

Are we supposed to be shocked? :awe:

For the data, if it is valuable enough you will just have to bite the bullet and pay for professional data recovery. Even if the drive is "unbricked" I would no longer trust it for anything important.

Oh yeah, in the future I'd recommend you do backups.
 
Update, Seagate fixed the drive for free and returned it working with data intact. awesome!

sorry for the revive but i think it's important to end the story with the fact that Seagate/Maxtor handled the issue admirably.
 
fausto412 said:
Update, Seagate fixed the drive for free and returned it working with data intact. awesome!

sorry for the revive but i think it's important to end the story with the fact that Seagate/Maxtor handled the issue admirably.
Click to expand...

Yes... It helps to know about the good as well as the bad!

Glad you were able to get your data back!
 
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