- Jan 27, 2002
- 5,385
- 0
- 71
I called Mastercraft to do a furnace check and made an appointment for Nov.19 2009 between 9am and 1 pm. I received a call from them that they were on the way. Ten minutes later I received a call from thier tech that I was out of thier service area. Morning wasted. Called Mastercraft again to complain, not to bitch and moan but to say they might want to get their people up to date on thier service area, and was basically told go to hell.
I called another heating company called Kast and made an appointment for Nov.23 2009 between 9am-1pm. I went outside for a moment and I received a call. It was Mastercraft saying that they were on the way out to my house. I called Mastercraft and told them I was out of thier service district. They told me I was not but I told them about the last service appointment and what I was told by thier tech and gave them the tech's name. She told me that the tech was fired for doing that (saying people were out of the service area) to so many other people. So I let the appointment stand. I then called the tech who previously called me the week before saying I was out of thier service area. I asked him if he still worked for Mastercraft and he said yes. So I was lied too. Basically the same prick who wons Mastercraft owns Kast, Cherry Hill and Daniels.
I called Mastercraft again and asked for the owner. I tried to tell the story to the owner but his was rude and kept interrupting me. Telling me He told me that the women who take the calls do not know the service area. He offered no apology only excuses and rudeness. Started raising his voice so I hung up and filed a complaint with the BBB. Probably won't do any good but if one person reads it and it cost him a customer then I have done my job.
Cannot do business wwith people that lie to me. They cannot be trusted. For all I know they could rip apart my furnace and tell me I need a new one.
Cliffs:
1 Called for furnace inspection
2 Waited around, got a call tech was on his way.
3 Tech calls says I am out of service area. Morning wasted
4 Called back furnace company and was told tough shit.
5 Called a different furnace company and made another appointment.
6 FIRST furnace place called me back saying tech was on the way.
7 Called back first furnace company told them I was out of area. They
said no, I said according to tech yes, they said they fired that tech.
8 I called back tech, he still works for furnace company, I was lied too.
9 I called owner and he was prick.
10 Did BBB thing and letting people know that these people lied. I caught them so they are probably crooks.
I called another heating company called Kast and made an appointment for Nov.23 2009 between 9am-1pm. I went outside for a moment and I received a call. It was Mastercraft saying that they were on the way out to my house. I called Mastercraft and told them I was out of thier service district. They told me I was not but I told them about the last service appointment and what I was told by thier tech and gave them the tech's name. She told me that the tech was fired for doing that (saying people were out of the service area) to so many other people. So I let the appointment stand. I then called the tech who previously called me the week before saying I was out of thier service area. I asked him if he still worked for Mastercraft and he said yes. So I was lied too. Basically the same prick who wons Mastercraft owns Kast, Cherry Hill and Daniels.
I called Mastercraft again and asked for the owner. I tried to tell the story to the owner but his was rude and kept interrupting me. Telling me He told me that the women who take the calls do not know the service area. He offered no apology only excuses and rudeness. Started raising his voice so I hung up and filed a complaint with the BBB. Probably won't do any good but if one person reads it and it cost him a customer then I have done my job.
Cannot do business wwith people that lie to me. They cannot be trusted. For all I know they could rip apart my furnace and tell me I need a new one.
Cliffs:
1 Called for furnace inspection
2 Waited around, got a call tech was on his way.
3 Tech calls says I am out of service area. Morning wasted
4 Called back furnace company and was told tough shit.
5 Called a different furnace company and made another appointment.
6 FIRST furnace place called me back saying tech was on the way.
7 Called back first furnace company told them I was out of area. They
said no, I said according to tech yes, they said they fired that tech.
8 I called back tech, he still works for furnace company, I was lied too.
9 I called owner and he was prick.
10 Did BBB thing and letting people know that these people lied. I caught them so they are probably crooks.
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