:frown:New computer this week...WinXP,Athalon1600xp,512ram,geforce3,AudigySB,Plextor24-10-40,DVD. All the goodies...everything works fine except the computer would not restart (it would boot but windows would not start) unless I shut it off for approx. 15 minutes...then it would work fine. It would not start in safe mode, last known good config, or windows cd boot. Then it started telling me that my sound card was not properly installed. I reinstalled it twice and reloaded all drivers etc., now I have no sound! Interesting note...when sound card was removed, system would reboot and start windows no problem. Is this a bad Audigy card or motherboard problem (Shuttle AK31v3.1)?
major problems-XP-Audigy
- Thread starter etcetera
- Start date
Try this, disable the serial ports in bios if you don't use them and give the Audigy a different IRQ
Thanks for the input...according to Anandtech's own FAQ's, the IRQ's are mostly assigned to one IRQ on purpose...and mine are all on 11...I will play with this though and see. I have gone over all the obvious gotcha's such as muted volumes and digital outputs etc., everything is normal. Just this morning I booted up the computer normally and still get a message 'Sound card needs to be reinstalled' . Tried to restart and system would not proceed past the point where windows would normally start. Switched off system, removed Audigy card and system & windows booted normally. Reinstalled card and have same problem (no sound). Device manager shows card installed with no problems. Downloaded Audigy driver updates and Audigy's own software says no card installed!!!!!!!
sandorski
No Lifer
- Oct 10, 1999
- 70,786
- 6,345
- 126
What PCI slot is the Audigy in? Try slot 3.
I had an interesting thing happen to me when installing my Audigy gamer's drivers. The install seemed to go well, but during the install it just seemed to stop. The system didn't lockup or crash, but the install window said it had finished, but wouldn't continue on to the next part of the installation. So, I ctrl-alt-del and closed one of the installation apps(don't recall the name) and after closing 2 of 3 apps installing the drivers, it once again resumed the installation. It then asked for the system to reboot and the card has been working fine since. I don't know if this will help you at all, it's just my weird Audigy install story.
I had an interesting thing happen to me when installing my Audigy gamer's drivers. The install seemed to go well, but during the install it just seemed to stop. The system didn't lockup or crash, but the install window said it had finished, but wouldn't continue on to the next part of the installation. So, I ctrl-alt-del and closed one of the installation apps(don't recall the name) and after closing 2 of 3 apps installing the drivers, it once again resumed the installation. It then asked for the system to reboot and the card has been working fine since. I don't know if this will help you at all, it's just my weird Audigy install story.
etcetera, out of interest,how did you try to install the drivers?
for the audigy, when windows detects the card you have to cancel the search for drivers & then run the cd setup!
for the audigy, when windows detects the card you have to cancel the search for drivers & then run the cd setup!
Mem
Lifer
- Apr 23, 2000
- 21,476
- 13
- 81
When I installed mine I disabled all onboard sound stuff in bios,midi ,gameport stuff etc and just installed the Audigy and installed it from CD setup not from XP when it detects it,I also dowloaded the latest XP updates from Creative Labs site,I must say the install went smooth.
I've got teh same problem... made a computer 15 days ago... using:
Athlon 1700+
768MB RAM
Epox 8KHA+
Promise FastTrak100 TX2 RAID0
Audigy Platinum
Asus GF3Ti200 Deluxe
3com 3C905b-TX
WIN2K SP2
Logitech Z-560 speakers
I've got the Platinum hooked up to the correct front and rear outputs and I've setup the speakers to be 4 speakers and either in quadrophonic or surround sound mode (not really sure what the difference is but I'm assuming that surround sound mode would mean its leaving the decoding to an external device such as a receiver or digital speakers). Well either way it only ouputs to the front two speakers. If set to stereo mode no output to any speakers occurs. I know the rear speakers work since I can enable M3D on the speakers themselves and all speakers seem to output. What's even stranger is that I cannot update the drivers to anything past what comes on the original CD. It claims that is cannot detect the presence of the Audigy card itself. I don't really care about reformatting and reinstalling since I've done that about 10 times already just trying to figure this out. I've tried manually setting the IRQ's through the BIOS to IRQ 3,5,7,10,11. No luck. I've gotten it to share and not to share IRQs. I've tried all PCI slots except PCI#2 since my RAID 0 card is there and it won't boot up without me changing some stuff before moving it. I've had the onboard AC97 sound enabled and disabled entirely through out all of these scenarios. If it helps I have the COM ports and Parallel ports disabled too since I won't be using them.
Sometimes the system won't even detect the sound card on boot up even if no system configuration change has been made. I truly believe the drivers do not install the card since its seems like its just outputting legacy AC97 or worse stereo sound when I do get it to output something and under EAX control under options there are no audio devices listed to select. I do see in device manager under sounds, video and game controllersa listing for the WDM Audigy driver from Microsoft dated on the 3/29/01 creation date. I have the Audigy set to output analog and not digital and I would like to take my extra set of computer speakers and us them for the front channel and o for a 5.1 setup eventaully but for now I just want this Audigy to work. Seems like creative needs to put together better drivers or something. I wish I could extract the driver files from the updates and do the installation manually.
Also one more thing. this may be related to the system not detecting the Audigy card's presence on boot up but when the system starts up the Remote Control manager always causes fatal errors and Dr. Watson gets involved. Happens everytime unless I disable it from being loaded on boot up. I'd really like to get that program running since the remote control is a big plus in my opinion.
Oh and one more setting since I know that Creative and VIA have a bit of a problem here and I think its pertinent: I have tried the PCI latency set to 32 and 64 as has been recommended from some places I've read and also from the Promise Card's manual. Doesn't seem to change anything.
I've also heard that reinstalling DirectX8.1 will sometime help the system to detect the Audigy cards but aht hasn't worked for me either.
Sorry for spelling errors and the length of this message but I just can't seem to make this problem go away. I know its a rant but after spending all this money and time on what's supposed to be a good sound card I am truly disappointed in the product itself and the support team from the company that makes it. I've gieven up on teh audigy and am using M3D surround sound... If I can't get through to Creative's support team I'm just gonna throw out this card and the drive and get a Santa Cruz.
I'm in the same position and any help would be greatly appreciated. Please get my system to detect the Audigy card so I can upgrade the drivers because I've heard that fixes the card to output to more than 2 speakers (which doesn't even work for me now in stereo mode as mentioned above).
Athlon 1700+
768MB RAM
Epox 8KHA+
Promise FastTrak100 TX2 RAID0
Audigy Platinum
Asus GF3Ti200 Deluxe
3com 3C905b-TX
WIN2K SP2
Logitech Z-560 speakers
I've got the Platinum hooked up to the correct front and rear outputs and I've setup the speakers to be 4 speakers and either in quadrophonic or surround sound mode (not really sure what the difference is but I'm assuming that surround sound mode would mean its leaving the decoding to an external device such as a receiver or digital speakers). Well either way it only ouputs to the front two speakers. If set to stereo mode no output to any speakers occurs. I know the rear speakers work since I can enable M3D on the speakers themselves and all speakers seem to output. What's even stranger is that I cannot update the drivers to anything past what comes on the original CD. It claims that is cannot detect the presence of the Audigy card itself. I don't really care about reformatting and reinstalling since I've done that about 10 times already just trying to figure this out. I've tried manually setting the IRQ's through the BIOS to IRQ 3,5,7,10,11. No luck. I've gotten it to share and not to share IRQs. I've tried all PCI slots except PCI#2 since my RAID 0 card is there and it won't boot up without me changing some stuff before moving it. I've had the onboard AC97 sound enabled and disabled entirely through out all of these scenarios. If it helps I have the COM ports and Parallel ports disabled too since I won't be using them.
Sometimes the system won't even detect the sound card on boot up even if no system configuration change has been made. I truly believe the drivers do not install the card since its seems like its just outputting legacy AC97 or worse stereo sound when I do get it to output something and under EAX control under options there are no audio devices listed to select. I do see in device manager under sounds, video and game controllersa listing for the WDM Audigy driver from Microsoft dated on the 3/29/01 creation date. I have the Audigy set to output analog and not digital and I would like to take my extra set of computer speakers and us them for the front channel and o for a 5.1 setup eventaully but for now I just want this Audigy to work. Seems like creative needs to put together better drivers or something. I wish I could extract the driver files from the updates and do the installation manually.
Also one more thing. this may be related to the system not detecting the Audigy card's presence on boot up but when the system starts up the Remote Control manager always causes fatal errors and Dr. Watson gets involved. Happens everytime unless I disable it from being loaded on boot up. I'd really like to get that program running since the remote control is a big plus in my opinion.
Oh and one more setting since I know that Creative and VIA have a bit of a problem here and I think its pertinent: I have tried the PCI latency set to 32 and 64 as has been recommended from some places I've read and also from the Promise Card's manual. Doesn't seem to change anything.
I've also heard that reinstalling DirectX8.1 will sometime help the system to detect the Audigy cards but aht hasn't worked for me either.
Sorry for spelling errors and the length of this message but I just can't seem to make this problem go away. I know its a rant but after spending all this money and time on what's supposed to be a good sound card I am truly disappointed in the product itself and the support team from the company that makes it. I've gieven up on teh audigy and am using M3D surround sound... If I can't get through to Creative's support team I'm just gonna throw out this card and the drive and get a Santa Cruz.
I'm in the same position and any help would be greatly appreciated. Please get my system to detect the Audigy card so I can upgrade the drivers because I've heard that fixes the card to output to more than 2 speakers (which doesn't even work for me now in stereo mode as mentioned above).
neutralizer
Lifer
- Oct 4, 2001
- 11,552
- 1
- 0
I believe that PCI slot 3 has its own IRQ as well... at least whatever I put in it is the only device using whatever IRQ I designate or is allocated by teh BIOS or OS. I guess that is the only thing left to try but somehow I doubt its going to work... I'll keep you posted. Anybody else have any other ideas?
Gonna tear out the raid controller and start over... switch PCI slots and reformat and reinstall WIN2K I guess.
Ive had no problems with my audigy on my Soyo Dragon(Kt266)-dont know why it wouldnt work with the KT266a chipset
doesnt' the Audigy Platinum use 2 PCI slots?
maybe you need to get it set up for both on the same IRQ or maybe they both need to be on their own?
maybe you need to get it set up for both on the same IRQ or maybe they both need to be on their own?
Slot two failed. Same old crap. I'm really hoping that for some odd reason this card is defective... hard to believe that since it outputs stereo when in 4 speaker mode and nothing when in 2 speaker mode... if you ask me that means it slightly seems to work... I downloaded a new WDM driver that was a beta from August (10th I believe)... same crap and it won't allow me to upgarade my drivers...
Audigy only uses 1 PCI slot unless you want to waste another on your joystick controller... I just left it taped to the case bottom and I've also tried it unplugged since I would love to not use it... at least for now but its a pain in the butt to have to move not only the card itself and the other cards in the slots around them but also anotehr slot space taker. Creative ahd better answer their support phones tomorrow... whih number are you guys using to contact their support? The one in the manual that they haven't picked up on for several attempts when I call and hold for an hour or more on businees days between 9-5 EST (which they claim is up from 9-9 Monday - Thursday and 9-7 Fridays) is 1-405-742-6622.
[edit]When I say waste a PCI slot you're not actually using a PCI slot on the motherboard, instead you are using up the space in your case with a retaining metal strip for which to mount the joystick port (the one that uses a screw to secure the AGP/PCI/ISA cards into position so they don't fall out). All you do is hook up a 1/4 size ATA33 cable up to the joystick pins on the card itself.[/edit]
Audigy only uses 1 PCI slot unless you want to waste another on your joystick controller... I just left it taped to the case bottom and I've also tried it unplugged since I would love to not use it... at least for now but its a pain in the butt to have to move not only the card itself and the other cards in the slots around them but also anotehr slot space taker. Creative ahd better answer their support phones tomorrow... whih number are you guys using to contact their support? The one in the manual that they haven't picked up on for several attempts when I call and hold for an hour or more on businees days between 9-5 EST (which they claim is up from 9-9 Monday - Thursday and 9-7 Fridays) is 1-405-742-6622.
[edit]When I say waste a PCI slot you're not actually using a PCI slot on the motherboard, instead you are using up the space in your case with a retaining metal strip for which to mount the joystick port (the one that uses a screw to secure the AGP/PCI/ISA cards into position so they don't fall out). All you do is hook up a 1/4 size ATA33 cable up to the joystick pins on the card itself.[/edit]
I have basically the exact same setup except I use a KT133A. I just installed my Audigy two days ago. It didnt work very well at all (horrible audio, cracking noises etc) untill I installed the 4-in-1 4.37 driver. Try the 4.37, so far it solved all my problems, and I installed it over the warning "dont install on XP" etc etc.
I've only used the 3.37(a) 4-in-1 drivers on this board... maybe I'll try teh 4.32's that came ont eh cd with the motherboard
I've also tried the Audigy in slots not sharing resources and slots sharing resources... sometimes it works (in terms of only getting 2 out of 4 speakers to output and still the drivers believe I ahve yet to install the card itself resulting in no update) and somtimes it doesn't and I get the warning that the sound card is not installed properly or at all... very weird... really wish I could fix this problem. Its making me ... well you don't want to hear what I really think.
I've also tried the Audigy in slots not sharing resources and slots sharing resources... sometimes it works (in terms of only getting 2 out of 4 speakers to output and still the drivers believe I ahve yet to install the card itself resulting in no update) and somtimes it doesn't and I get the warning that the sound card is not installed properly or at all... very weird... really wish I could fix this problem. Its making me ... well you don't want to hear what I really think.
i got an audigy oem from newegg for xmas. i have it in an 8kha+ in pci slot 4 or 5 (can't remember) and everything is fine. xp even installed mine automatically, and then i installed software off the cd. everything works fine. i have mine on a 2 speaker setup because all i have now is 2 satellites and a sub (until i get my logitech z560's of course ). but about the problem, i am unsure. seems kind of weird. if you try all the open pci slots and none work, then there isnt much left to do.
t4t3r
). but about the problem, i am unsure. seems kind of weird. if you try all the open pci slots and none work, then there isnt much left to do.t4t3r
Tedtalker1
Senior member
- Aug 4, 2000
- 398
- 0
- 0
I have a similar problem.I have a 2.1 speaker system and I can only get sound to the mains by using the digital input and using the 4 speaker or 5.1 setting in Audigy Surround Mixer.I then click test and it only sounds when the Rear Left and Rear Right icons flash.I think it's creative's buggy drivers but I hope some Audigy Guru can clear this up.
NesuD
Diamond Member
- Oct 9, 1999
- 4,999
- 106
- 106
<< It would appear all is not well with KT266A and Audigy. >>
More like All is not well with the Audigy i would say since no other sound cards i have heard of have these problems with the kt266a. Toast why are you using such old audigy drivers? there is an official driver dated 11-01-01 on creatives website for win2000. Link
A 3-29-01 creation date for an audigy driver sounds very suspect to me since that is long before the card was available.
The problem lies in that fact that the Driver off the installation CD puts in a 3-29-01 WDM Driver and then the update patch doesn't use the drivers it has since before it gets to that point it quits driver update because it claims there is NO Audigy card installed whatsoever. Device Manager will show teh WDM driver and I can't find any out of place INF file after it unpacks setup... I wish Cretive would do what nvidia used to do and put up both zip and exe driver file packages so I could force a driver update.
<< More like All is not well with the Audigy i would say since no other sound cards i have heard of have these problems with the kt266a >>
of course if the Audigy is having this problem with no other chipset, you could use the exact same logic to blame the kt266a. probably they're both a pain in the arse.
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