Mail program/ router issue

[videobruce]

A router was added to the mix and now their mail program gives mail server errors where the program can't access either the incoming or outgoing servers. Internet access is ok.

It is a Linksys 54G router, Incredimail is the program and it is through a cable modem (if that matters) running XP Home w/sp2.

The router is set for DMZ, no firewall. I believe the mail access stopped with the addition of the router. This isn't my setup.

Any ideas?

 

[GreyMittens]

From the client PC try to ping both the SMTP and POP3 server names of the ISP.

Do you get a reply? or host not found message? Does DNS even resolve the IP address?

Start with this.

 

[videobruce]

I will have to find out what the SMTP & POP server names are.