IDE drives have never had low-level formatting (at least not since *MY* old days when you were happy to have a 20 megger)... its use was for those obscure RFM/MMR/whatever drives. I've been told a true LLF could/would destroy an IDE drive.
This guy sounds like my ex girlfriend, everytime she got a virus from friends sending her porno pix or her el-cheapo HD assembled by untrained monkies in the jungle of vietnam would grind away to compensate for her running windows 98 with 256kb of ram she would beg me "grant can we low-level format my hard drive, i just KNOW there are pesky files clogging it that you can't get rid of with fdisk alone!" ... she just wouldn't believe me that her computer was running so slow because she insisted on the cheapest, slowest celeron processor she could find with a 1-hertz bus speed that was all tapped out running her integrated sound, video, network card, i/o, and on-case LED display at once.
There must be a sexy sound to the phrase "low level format," it just draws computer neophytes to it like a flame.