I doubt anyone can help me but I have 2 PNY GTX 690's that I bought about 4 years ago and they came with a lifetime warranty. Well I lost my receipt and tried to contact the pc shop that I got the cards from to try and see if they could provide me with a copy of my receipt, But they are no longer in business. Well I emailed PNY 6 times explaining my situation and was ignored every time and I gave up.
Well recently I opened the box I have my cards in and frustrated by the dead cards, I tried to contact them again and someone responded and I told them about how I was ignored 6 times before and the guy was pretty rude and just emailed back no receipt can't help you and was rude about how he worded it. I then asked him for a contact to a senior employee and he basically said no that he was the be all end all and that was final. So I emailed back angry by then and said I'm asking once more for a contact to a more senior employee. Well I guess someone reviewed his emails as someone else responded apologising but still said sorry no receipt no RMA but I'll send you a flash drive as a token gift! a $20 flash drive while I sit with over $2000 worth of dead video cards.
Well he then said do you have an old scan of your receipt on your computer perhaps? Well I don't but that's why I'm here " I was wondering if anyone might still have a receipt from their old PNY GTX 690 or better yet for 2" . I know there is slim chance anyone has one after 4-5 years have passed, hence I lost mine after all this time. I just thought I would ask in hopes of a miracle! It's not like these were your average $200 cards they were over $1000 a piece, You expect something that cost that much to last.
Well PNY does not seem to think so. I personally think the cards are defective from the start and PNY knows it, I have a few reasons to believe that is the case but I won't get into all that now as I've rambled on far to long as it is. Thanks for taking the time to read my long winded post.
RMA Fraud is not allowed here
Markfw
Anandtech Moderator
Well recently I opened the box I have my cards in and frustrated by the dead cards, I tried to contact them again and someone responded and I told them about how I was ignored 6 times before and the guy was pretty rude and just emailed back no receipt can't help you and was rude about how he worded it. I then asked him for a contact to a senior employee and he basically said no that he was the be all end all and that was final. So I emailed back angry by then and said I'm asking once more for a contact to a more senior employee. Well I guess someone reviewed his emails as someone else responded apologising but still said sorry no receipt no RMA but I'll send you a flash drive as a token gift! a $20 flash drive while I sit with over $2000 worth of dead video cards.
Well he then said do you have an old scan of your receipt on your computer perhaps? Well I don't but that's why I'm here " I was wondering if anyone might still have a receipt from their old PNY GTX 690 or better yet for 2" . I know there is slim chance anyone has one after 4-5 years have passed, hence I lost mine after all this time. I just thought I would ask in hopes of a miracle! It's not like these were your average $200 cards they were over $1000 a piece, You expect something that cost that much to last.
Well PNY does not seem to think so. I personally think the cards are defective from the start and PNY knows it, I have a few reasons to believe that is the case but I won't get into all that now as I've rambled on far to long as it is. Thanks for taking the time to read my long winded post.
RMA Fraud is not allowed here
Markfw
Anandtech Moderator
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