lost emails on IE6 upgrade...help please

[forkd]

A buddy of mine just called and asked for this help and I don't know what to do.
He said he just updated to IE6.0 last night and after the update he lost his emails from Outlook Express.

What to do?

 

[BlindSight]

The first thing I would do is see if his Outlook Express storage files are still there. On Windows NT/2K/XP, the path is

C:\Documents and Settings\USERNAME\Local Settings\Application Data\Identities\{GUID}\Microsoft\Outlook Express

and on a Windows 9X/Me the path is, if I remember correctly, is

C:\Windows\Application Data\Identities\{GUID}\Microsoft\Outlook Express

and then back everything up before you go further. He may have several OE storage folders on his hard drive. While he is there, have him check the sizes of the INBOX.DBX file(s). If it is small (~59KB) then it is probably empty. If the file(s) is >59KB then his email is likely intact and then you can proceed on a method of retrieval. Your friend can see what his current storage folder in OE6 is by clicking on TOOLS > OPTIONS > MAINTENANCE and then clicking on the STORE FOLDER button. What was his previous OE version anyway?

 

[forkd]

thanks, I'll give it a shot.