Logitech Warranty Headaches

[AznAnarchy99]

So I had a pair of UltimateEars TripleFi 10s, their top of the line IEMs that the sound went out. I love these earphones but their build quality sucks horribly. This was actually my second set. I called their customer support and they said that since they don't make these anymore they would offer a pair of UE500s. Those retail for about $50. The TF10s retail for $400.

They refuse to send me a pair of UE900s, which is the successor to the TF10s. That's a pretty significant drop off I would say. Their reasoning is that since I got my TF10s on sale Im should only get something near what I spent on the sale price.

Such BS. Not even sure if I can do anything about it now or if maybe I should try using my Amex warranty to handle it. Any ideas?

 

[Elixer]

Just how close to $50 did you pay for the ones you got ?
If they don't make those anymore, then they will replace it with something of equal value... so it might be better to go the Amex route, but that will be difficult as well.

 

[AznAnarchy99]

Just how close to $50 did you pay for the ones you got ?
If they don't make those anymore, then they will replace it with something of equal value... so it might be better to go the Amex route, but that will be difficult as well.

$100. I would say equal value as the MSRP usually right?

 

[Elixer]

$100. I would say equal value as the MSRP usually right?

Nope. They all go by what you paid for the item, not the MSRP.

 

[pyonir]

When I had a mouse replaced, they didn't know what I paid for it and didn't require a sales receipt. Not sure how they know you got it on sale, unless you bought it directly from them? The mouse they gave me was the same line, just the newer model.

 

[Elixer]

They require receipts for some high priced items...and to verify warranty status.

 

[pyonir]

They don't require it to verify warranty status on mice...since my mouse was under warranty. It makes sense for high priced items though.

 

[aigomorla]

They don't require it to verify warranty status on mice...since my mouse was under warranty. It makes sense for high priced items though.

they required me to send in my recipt for my G700 after giving me hell that the mouse was defective...
And they replaced it with another failed mouse... less failing.. but still FAILS.

This G700 is my last logitech mouse i will buy.

I used to be a logitech die hard fan but lately, logitech hardware has been nothing but CRAP.
(i own the G19, G13, G700, and even the USB mic.) I also have a dinovo, a dinovo mini, Mx Air.... yes i was a logitech whore.

Tech support doesnt care how devoted you are... they just dont care period about you anymore...
Its not the same company i remember using...


My mouse has the ever so infamous click bug where the button doesnt hold sometimes.
I need to reboot the mouse every day so it can click hold. (previous one required a reboot every hour.)

Tech Support utter crap.
RMA policy pain in the ass.
Lack of Advance RMA sucks..
(you need to buy a new mouse anyhow...)

I swear... this is seriously the last logitech device i will ever buy....