- Jun 24, 2001
- 24,195
- 857
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For my media center HTPC, I bought a Logitech Cordless Desktop MX Duo... a wireless keyboard/mouse set that included the MX700 mouse. I chose that set because it had a charging cradle and included a high-performance mouse for gaming (I intended to be playing Doom3 on my HDTV as soon as it was released). Indeed, the MX700 mouse was highly recommended by my peers (You guys). The successor, the MX900 was the exact same thing with Bluetooth support. I actually considered a Logitech DiNovo Cordless Desktop at the time (the $300 Bluetooth one with a MX900). Now, the MX1000 Laser mouse is the direct successor to the MX900.
My Cordless Desktop MX Duo never worked properly. The keyboard would never stay charged and the mouse would stutter on and off constantly as if there was a bad connection. Both were unuseable. I was using an alternate wired keyboard for the longest time and eventually tried the MX Duo's KB again when I had to. I popped in new batteries and it didn't work at all.
The mouse was so bad I finally decided to RMA the whole thing, but they decided to just send me a replacement. The replacement was a Cordless Desktop MX 3000 Laser. In some ways, it's an upgrade but in other ways it's a step back: The mouse does not include or use a charging cradle. It looks to me like the Cordless Desktop MX 3100 Laser is a more direct successor to mine considering that it includes the same keyboard and an MX1000 Laser mouse.
I never opened the retail-boxed MX3000 they sent me so I called back to see if I could swap it for an MX3100. I laid out my case explaining that even though the MX3000 is and upgrade in some ways, the MX3100 is a more direct replacement for my original set and that my original purchase decision was made based on a feature that only it provided. I described my setup as a coffee table that lifts the keyboard and mouse to the couch just above lap-level and that I needed a charger/receiver in front for storage and maintainance purposes. What I didn't say is that I bought the $300 "lift-top cocktail table" to mount four $50 Logitech SpeedForce racing wheels or that it was surrounded by a $400 Logitech Z680 speaker set or that I had purchased an $80 Logitech Cordless Desktop S510 as a stop-gap and actually purchased a $300 Logitech DiNovo set for a different media center that I eventually sold. My Sony PSP is in a $20 Logitech Playgear Pocket and I'm planning on getting a $30 Playgear Street with $30 Playgear Mod headphones too. Basically, the guy said "no because the MX3100 costs $50 more than the MX3000".
What does this have to do with me, the customer? How does it solve my problem and more importantly who do I contact now for my lifetime supply of batteries?
I've had problems with their RMA support before. For instance, I had a Logitech cordless optical mouse since they first started selling it but the PS2 adapter didn't work right as if it were a cable with an intermittant short. They put me on back-order for a part that they include with every mouse they sell and eventually claimed that I couldn't get it. I resorted to trying to exchange the mouse at Office Depot with my receipt and was told that I couldn't just because the model had been updated with "Now XX% faster!" stickers on the box. I eventually gave away a perfectly good mouse to someone who could use a USB-only mouse (My laptop had mousewheel issues with USB-only mouses vs. the touchpad).
Now, I don't want to seem ungrateful for the advance replacement which can be considered an upgrade, but where do I take my rant for fufilment? I feel that I genuinely deserve the MX3100 instead. Who do I mail?
My Cordless Desktop MX Duo never worked properly. The keyboard would never stay charged and the mouse would stutter on and off constantly as if there was a bad connection. Both were unuseable. I was using an alternate wired keyboard for the longest time and eventually tried the MX Duo's KB again when I had to. I popped in new batteries and it didn't work at all.
The mouse was so bad I finally decided to RMA the whole thing, but they decided to just send me a replacement. The replacement was a Cordless Desktop MX 3000 Laser. In some ways, it's an upgrade but in other ways it's a step back: The mouse does not include or use a charging cradle. It looks to me like the Cordless Desktop MX 3100 Laser is a more direct successor to mine considering that it includes the same keyboard and an MX1000 Laser mouse.
I never opened the retail-boxed MX3000 they sent me so I called back to see if I could swap it for an MX3100. I laid out my case explaining that even though the MX3000 is and upgrade in some ways, the MX3100 is a more direct replacement for my original set and that my original purchase decision was made based on a feature that only it provided. I described my setup as a coffee table that lifts the keyboard and mouse to the couch just above lap-level and that I needed a charger/receiver in front for storage and maintainance purposes. What I didn't say is that I bought the $300 "lift-top cocktail table" to mount four $50 Logitech SpeedForce racing wheels or that it was surrounded by a $400 Logitech Z680 speaker set or that I had purchased an $80 Logitech Cordless Desktop S510 as a stop-gap and actually purchased a $300 Logitech DiNovo set for a different media center that I eventually sold. My Sony PSP is in a $20 Logitech Playgear Pocket and I'm planning on getting a $30 Playgear Street with $30 Playgear Mod headphones too. Basically, the guy said "no because the MX3100 costs $50 more than the MX3000".
What does this have to do with me, the customer? How does it solve my problem and more importantly who do I contact now for my lifetime supply of batteries?
I've had problems with their RMA support before. For instance, I had a Logitech cordless optical mouse since they first started selling it but the PS2 adapter didn't work right as if it were a cable with an intermittant short. They put me on back-order for a part that they include with every mouse they sell and eventually claimed that I couldn't get it. I resorted to trying to exchange the mouse at Office Depot with my receipt and was told that I couldn't just because the model had been updated with "Now XX% faster!" stickers on the box. I eventually gave away a perfectly good mouse to someone who could use a USB-only mouse (My laptop had mousewheel issues with USB-only mouses vs. the touchpad).
Now, I don't want to seem ungrateful for the advance replacement which can be considered an upgrade, but where do I take my rant for fufilment? I feel that I genuinely deserve the MX3100 instead. Who do I mail?
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