- Jan 15, 2013
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I cut the chord on my cable TV a long while back but still have my internet service with Comcast. This is the crap I have had to deal with and this guy was way too nice. I am very blunt and get really curt and start cursing with the reps when they do this with me. The audio will make your head hurt..lol
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http://www.huffingtonpost.com/2014/07/14/the-comcast-call-from-hell_n_5586476.html
We all know that it takes strength to call a utility or telecom. But the patience of two customers was seriously tested recently when they had the audacity to contact Comcast and make a simple request.
Writer Veronica Belmont and her husband Ryan Block, a product manager at AOL (parent company of The Huffington Post), called Comcast last week to disconnect their service. The couple planned to switch to another cable and Internet provider, but the customer service representative who handled their call had no intention of letting them do so.
According to Belmont:
He began asking me why we switched and that he would get us a better deal. I said, again No, thank you, weve already switched, I just need to turn off the service in the old place. It went back and forth like that for another five minutes. At one point I actually pleaded with him, Please, I dont want to get into a back-and-forth, our minds are made up and we just need to cancel. He wouldnt relent.
So Belmont handed the phone to Block.
"Overhearing the conversation, I knew this would not be very fun," Block wrote on SoundCloud. "What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone."
(Warning: This conversation may cause anger, teeth grinding and an all-consuming sense of frustration.)
https://soundcloud.com/ryan-block-10/comcastic-service
After the recording went public, a Comcast representative told Mashable that they were investigating the situation. "This isn't how our customer service representatives are trained to operate."
--------------------------------------------
http://www.huffingtonpost.com/2014/07/14/the-comcast-call-from-hell_n_5586476.html
We all know that it takes strength to call a utility or telecom. But the patience of two customers was seriously tested recently when they had the audacity to contact Comcast and make a simple request.
Writer Veronica Belmont and her husband Ryan Block, a product manager at AOL (parent company of The Huffington Post), called Comcast last week to disconnect their service. The couple planned to switch to another cable and Internet provider, but the customer service representative who handled their call had no intention of letting them do so.
According to Belmont:
He began asking me why we switched and that he would get us a better deal. I said, again No, thank you, weve already switched, I just need to turn off the service in the old place. It went back and forth like that for another five minutes. At one point I actually pleaded with him, Please, I dont want to get into a back-and-forth, our minds are made up and we just need to cancel. He wouldnt relent.
So Belmont handed the phone to Block.
"Overhearing the conversation, I knew this would not be very fun," Block wrote on SoundCloud. "What I did not know is how oppressive this conversation would be. Within just a few minutes the representative had gotten so condescending and unhelpful I felt compelled to record the speakerphone conversation on my other phone."
(Warning: This conversation may cause anger, teeth grinding and an all-consuming sense of frustration.)
https://soundcloud.com/ryan-block-10/comcastic-service
After the recording went public, a Comcast representative told Mashable that they were investigating the situation. "This isn't how our customer service representatives are trained to operate."
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