"life-time warranty" on tool from autozone...how does it work?

[Maximus96]

I just remember i bought an el-cheapo torque wrench from autozone a while back. i've lost the receipt long ago. it was the 'great neck' brand i think. should the thing fail and break, does anybody know how their warranty works? can i just bring in the broken tool and expect a brand new one? i suppose i can call and ask but i dont want to since i'm at work.

 

[StageLeft]

While we're at it HOW IN HELL can autozone have warranted my BRAKE PADS for their life? I mean that's a wear item, and the guy said that they are warrantied for life. How? Tell me how !!!!

 

[MikeMike]

just walk in, hand it to them, they hand you a new one. thats how craftsman tools do it.

well, the brake pads wont wear, your rotors will. they just make the brake pads harder than the rotors so they last long.

MIKE

 

[Strk]

Not all the time, but most of the time a lifetime warrenty refers to the span of time that the product is for sale. So once it is no longer for sale, its lifetime is up.

 

[Maximus96]

doesn't midas also have lifetime warranty on pads? maybe they're free replacements

 

[Entity]

Originally posted by: Strk
Not all the time, but most of the time a lifetime warrenty refers to the span of time that the product is for sale. So once it is no longer for sale, its lifetime is up.

That's not generally the case with tools. Usually with tools, if you've got a 30-yr old torque wrench and bring it in, it'll be replaced, albeit with the newest model (which you'd be lucky to get a similar lifespan out of).

Rob

 

[StageLeft]

Originally posted by: Strk
Not all the time, but most of the time a lifetime warrenty refers to the span of time that the product is for sale. So once it is no longer for sale, its lifetime is up.

But they also do it on rotors

 

[jvang125]

with craftsman tools, specifically their hand tools, you just take the defected one in and they'll give you a new one. no questions asked. if it's no longer availabe they'll give you credit towards the newer model and you pay whatever the difference. not sure about autozone but i would think it would work the same way but you may need the receipt though.

for lifetime brake warranties you just take your used ones along with the receipt to where ever you bought them and they'll give you the new pads minus the box. one catch is that if the pads look like they wore out unevenly, say one side is completely finish while the other is only half way, they might not honor the warranty. this mostly depends on the sales person as some dont bother to check them.

 

[techfuzz]

Originally posted by: Entity

Originally posted by: Strk
Not all the time, but most of the time a lifetime warrenty refers to the span of time that the product is for sale. So once it is no longer for sale, its lifetime is up.

That's not generally the case with tools. Usually with tools, if you've got a 30-yr old torque wrench and bring it in, it'll be replaced, albeit with the newest model (which you'd be lucky to get a similar lifespan out of).

Rob

I had an Allied socket break in half that was no longer being sold at the store. When I called their customer service line they asked me for my address, which part broke, and told me it'd be sent out the next day. I got the new socket in a couple days and it was obviously the newer "model" (not that sockets ever really change). I didn't even have to send the broken on back, just tossed it in the trash. I did offer to send it to them for analysis, but they declined.

techfuzz

 

[rh71]

Originally posted by: Skoorb
While we're at it HOW IN HELL can autozone have warranted my BRAKE PADS for their life? I mean that's a wear item, and the guy said that they are warrantied for life. How? Tell me how !!!!

Interesting.. most brake places warranty the pads because they put it in for you. All you pay for (when they wear) is the labor to put new ones on. If you bought pads in a box... I don't know.

 

[Strk]

Originally posted by: Entity

Originally posted by: Strk
Not all the time, but most of the time a lifetime warrenty refers to the span of time that the product is for sale. So once it is no longer for sale, its lifetime is up.

That's not generally the case with tools. Usually with tools, if you've got a 30-yr old torque wrench and bring it in, it'll be replaced, albeit with the newest model (which you'd be lucky to get a similar lifespan out of).

Rob

Well, it's nice to know there are some companies out there that actually mean lifetime

 

[Perknose]

Originally posted by: rh71

Originally posted by: Skoorb
While we're at it HOW IN HELL can autozone have warranted my BRAKE PADS for their life? I mean that's a wear item, and the guy said that they are warrantied for life. How? Tell me how !!!!

Interesting.. most brake places warranty the pads because they put it in for you. All you pay for (when they wear) is the labor to put new ones on. If you bought pads in a box... I don't know.

Bingo. The new pads are free, but they KILL you on the labor. Think about it. Same with muffler/exhaust parts. It's a BS scam.

 

[ElFenix]

I suspect the warranty is intended for items that fail prematurely, however... I've exchanged used pads at AutoZone!

Usually we don't own the same car long enough to do that more than a few times anyways, and I don't think the warranty is transferable to a new owner. As long as you're not doing that as a professional mechanic, I guess that's a perk of doing your own maintenance

bumping a long-dead thread is definitely not awesome