Question Lenovo X1 Extreme very slow and sluggish

[GQMan]

Just received my brand new Lenovo i7 8850, 32 gb ram, 1 tb nvme.2 ssd purchased December 24 and I was very excited as I chose it over MacBook 2018 and dell xps 15. Out of the box I ran some cinebench and intel Extreme utility software to run some tests/benchmarks for CPU. In Cinebench I got 150 on single core and similar on multi thread test while in Intel utility tuning software I am getting 566. Even browising and typing is very laggy and choppy. I am very frustrated as I paid $2.8k CDN and I should not have to go through these tunings and setups, it should at least run its basic settings.

Bought this laptop for photo editing as I use a lot of photoshop, lightroom etc and my old MacBook 2012 is running faster. My old MacBook even loads from startup faster than X1 extreme. I loaded photoshop sametime on MacBook and X1 extreme and MacBook is opening much faster than X1 Extreme. I don't even notice a big change in the ssd nvme.2 drive as it does not seem very fast compared to MacBook.

I contacted Lenovo and am returning it as I already wasted 2 days testing it and by now am quite frustrated. I am sure there is some settings I need to update but I don't know what settings to change.

If anyone can shed some light as to what I can do to make it run faster I would really appreciate it very much.

 

[fire400]

Update the BIOS to latest version

Load factory default BIOS settings

Wipe all the SSD partition(s) on fresh install of Win10 Pro x64, install zero Lenovo software.
https://www.microsoft.com/en-gb/software-download/windows10

Update the Win10 OS environment, should take less than 30 minutes on latest ISO image from Microsoft.

Adjust power settings to "high performance" & disable sleep/monitor & timeout settings in power mode.

Run IntelBurnTest, "low settings"
simultaneously with...
Run Unigine benchmark for 8 hours straight (usually overnight), "max settings"
https://unigine.com/en/products/benchmarks

If the computer is still glitchy and buggy after this, I'd just dump the computer as it may be defective or it has less-than-great engineering end-user experience issues.

I've had a few ThinkPads even with new hardware interconnect modules have massive issues with WiFi disconnecting, software glitching and random errors that just won't remedy easily - the fix for me, was to replace the computer entirely with a different submodel or product class, or major modify a hardware configuration, and then of course, Windows 10 has been known to wreck stable operating software/hardware environments for no damn reason whatsoever.

p.s.- the X1 Extreme has had various mixed reviews of throttling/overheating, hence why you want to burn-test your model before you get "stuck" with it.

 

[GQMan]

Thank you fire400 I appreciated your detailed reply.

Conducting all these tests and running various benchmarks is something I was afraid of doing as i dont have the luxury of time for this and prefer spending my disposal time with the kids. I dont know why these machines simply cant work to their standard specs as advertised. I am no fanboy of any brand but I never had one issue with OSX ever since I went macbook in 2012. Its been a nightmare since I went back to windows with x1 extreme this year. The specs of the laptop and ports it included were the key for me going with X1. I may have to go macbook pro 2018 and not having to worry about heating/throttling.