Lenovo G570 for mom having hinge problems....Lenovo warranty joke.....

[PtrkLnk]

Take a look at this topic on Lenovo's forum. Its 15 pages of people with the exact same problem.

http://forums.lenovo.com/t5/Lenovo-...-with-Hinges-on-G570-model-laptop/td-p/683175

Just wanted to point out that your are not alone with this problem. I have a Lenovo t61p that works very nicely, but the g570 laptops are nothing but junk. They are the opposite of what Lenovo/IBM used to be known for.

Sometimes Lenovo will tell you that it will be covered under warranty and all you need to do is send it to them and they will fix it. The will then tell you they need over 100 dollars to fix it, and refuse to send it back until you pay them that. To top it off, if you do pay them to fix it, they will fix it with the same defective part that failed in the first place, so you will be having the problem again in a couple of months.

 

[redgtxdi]

Just thought I'd update everyone after I took the G570 apart so I could get to the heart of the matter. I have a Dell Latitude E5420 on the way for mom now. I bought backwards to keep her on Win7 and went w/ solid specs, etc but mostly got it for the steel hinges & magnesium alloy case. No more plastic Lenovo crap for me!

I'm going to be discussing these pics with Lenovo too. This is simply piss poor, if not fraudulent. The real problem is in the casing and I know for a fact they did not change the upper or lower....and at the VERY LEAST the lower would need replacing for proper repair as the broken bosses are molded in!!! (And not with the same lower, but an UPDATED lower with stronger bosses!)

 

[Chaotic42]

This is disappointing to hear. I have an x220 and my experience with Lenovo's support was *wonderful*. Easily my best tech support experience ever. It sucks that you're having to deal with this.

 

[jihe]

I guess thinkpads must carry different warranty? Because every time I had a problem under warranty it just got fixed, no questions asked.

Well, it's not a total joke, but last year here.......

http://forums.anandtech.com/showthread.php?t=2179085

I got mom a Lenovo G570 for her Bday. She had an HP that literally came apart at the hinges after the hinges had already severed a power wire causing me to have to replace the LCD. I thought, I wasn't going thru that again, so I went with the Lenovo. Ugly, but supposedly rugged.

Well, I can't say she was rough with it at all. It's never left her living room with rare exception and she handles it like.....well......like it's new. (which it is)

Right hinge (looking at the screen) is getting waay loose and I can't figure out exactly why without taking it apart, which I'm not gonna do under warranty.

Anywhooo...........long story short, I got a bunch of warranty repair houses listed for her in the L.A. area (per Lenovo website) and they all told her they can't work on her model of Lenovo. WTF???

Are you F'n kidding me??

So now she has to send it to Texas. (whatever) But, heck, not being able to work on a basic sandy bridge, 15" laptop? Who are these people??

[SIZE=+3]DO NOT BUY LENOVO!!!!![/SIZE]

 

[corkyg]

Lenovo laptops are great as long as you buy Thinkpads. Avoid those from the bottom of the food chain - i.e., Ideapads, etc.

 

[redgtxdi]

And that could be said about lots of things but the real problem is how Lenovo is handling this. I've had problems with bottom of the food chain Dell stuff too and they've handled things MUCH better than this.

#1.) Lenovo has a design flaw. (as is obvious in the 15 page thread https://forums.lenovo.com/t5/Lenovo...-with-Hinges-on-G570-model-laptop/td-p/683175 )

#2.) They don't want to accept responsibility for it beyond their, "Welp, you're out of warranty despite the fact that we didn't really fix it the first time properly anyway."

That, to me, tarnishes Lenivo's reputation significantly!